Patient Services Representative - Women's Health

Patient Service Representative

Mercy Clinic Women's Health - OB/GYN
8860 Ladue Road, Suite 1000
St. Louis, MO

Full-Time | 40 Hours Per Week

Mercy Clinic Women's Health is seeking a compassionate, detail-oriented, and customer-focused Patient Services Representative to join our team at our Ladue Road OB/GYN practice. As the first point of contact for our patients, you will play a vital role in creating a welcoming experience while supporting the daily operations of a busy women's health clinic.

The ideal candidate is an experienced healthcare professional who thrives in a fast-paced environment, enjoys helping patients navigate their healthcare journey, and demonstrates exceptional communication, organization, and problem-solving skills.

As a Patient Services Representative, you will:

• Welcome patients and verify demographic and insurance information in a courteous and professional manner.
• Manage patient check-in, check-out, appointment scheduling, and registration activities.
• Answer incoming phone calls and assist patients with inquiries and appointment needs.
• Create and maintain accurate patient records in Epic and other electronic systems.
• Process scanning, faxing, mail distribution, and general clerical duties.
• Review schedules and coordinate with providers and clinical staff to ensure efficient patient flow.
• Notify patients of delays and help maintain a positive patient experience.
• Schedule procedures, diagnostic testing, and specialty appointments as needed.
• Provide surgical and procedural estimates and Good Faith Estimates in accordance with the No Surprises Act.
• Resolve patient concerns and complaints with professionalism and empathy.
• Manage work queues and assist with accounts receivable activities.
• Balance and reconcile daily cash drawer transactions.
• Establish payment plans and assist patients with financial questions.
• Maintain confidentiality and protect patient health information in compliance with HIPAA and Mercy policies.
• Serve as a resource and change champion for new initiatives and Epic updates.
• Help maintain a safe, clean, and welcoming reception area in accordance with Infection Control guidelines.
• Collaborate with physicians, nurses, and support staff to promote exceptional patient care.

• High school diploma or equivalent required.

• Demonstrated proficiency in Patient Services Representative and Advanced Patient Services Representative competencies.
• Previous healthcare, medical office, OB/GYN, women's health, or physician practice experience preferred.

• Knowledge of medical terminology, insurance verification, billing, and registration processes.
• Strong verbal and written communication skills.
• Excellent customer service and patient relations abilities.
• Proficiency with electronic medical records and basic computer applications.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive patient information.
• Effective problem-solving and conflict-resolution skills.
• Ability to multitask and remain organized in a busy clinical environment.
• Adaptability and professionalism under pressure.

• Ability to occasionally lift, push, and/or pull up to 50 pounds.
• Ability to stand and walk throughout the workday.
• Ability to bend, kneel, reach, twist, squat, and perform routine office functions.

At Mercy, we believe in bringing to life a healing ministry through compassionate care, exceptional service, and a commitment to our coworkers and patients. Join a team that values collaboration, respect, and professional growth while making a meaningful difference in the lives of women and families throughout our community.

Be Remarkable. Join Mercy Women's Health today.