New

Strategic Partner Deal Manager

Microsoft
$97,600.00 - $188,400.00 / yr
United States, Nevada, Reno
6840 Sierra Center Parkway (Show on map)
Aug 04, 2026
Overview The Operations Service Center, part of Microsoft Business Operations, supports Volume Licensing, Industry Solutions, and Unified customers in transacting with Microsoft. We drive efficient,timely, high-quality, and compliant execution while deliveringworld-class customer experience. Our team brings deepexpertisein contracting, order management, billing, supplier management, and customer and partner engagement. As a member of our team, you will coordinate and manage business-critical revenue processing for an assigned coverage area, including amajor field operating unit inVolume Licensingor Services or an externalpartner. You willestablishconsistent, repeatable processesatregional and globallevelswhiledeliveringstrongexperiencesforinternal and externalstakeholders.You willjoin a results-focusedteam that collaboratesto solvecomplexproblems andinvests indeveloping people. The Strategic Partner Deal Manager serves as a trusted advisor, enabling compliant deal execution and maximizing revenue realization across an assigned strategic partner portfolio or major field operating unit. The role manages a critical deal pipeline, provides visibility into deal complexity, volume, and timing, andidentifiesrisks to supportaccurate, on-time processing. In partnership with Field Sales, Commercial Solutions, partner organizations, Partner Enablement Managers, Partner Development Managers, and Transaction Services, the Partner Deal Manager advises on multimillion-dollar transformational deals and helps shape contracting, billing, and related capabilities. The role drives operational excellence across Sales and Operations by addressing process gaps, improving performance, and aligning teams including Legal and Corporate Affairs, Contracts and Negotiations, Credit and Collections, Finance, and Processing. Responsibilities Define and execute partner engagement strategy, driving engagement upstream with Tier 1 and Tier 2 partners to improve deal shaping, strengthen stakeholder alignment, and reduce execution risk. Lead partner commercialization readiness by aligning with Launch and Implementation teams toestablishscalable enablement models and consistent operational execution. Own partner experienceinnovation through forums, roadshows, feedback channels, and engineering partnerships to drive product and process improvements. Champion adoption of Frontier solutions to accelerate operational efficiency, innovation, and business transformation across the partner ecosystem. Establish performance management and continuous improvement frameworksleveragingbusiness metrics, executive reviews, and partner feedback to improve deal quality, execution velocity, and partner satisfaction. Lead cross-functional collaboration with global and regional Channel Partner organizationsto strengthenalignment with partner sales teams andimprovequarter-end readiness and execution. Drive operational excellence across the partner ecosystem through scalable governance, readiness, and execution models that improve business performance and partner outcomes. Own execution and governance of complex Volume Licensing opportunities, partnering across sales, deal desk, partner, operations, credit, invoicing, and trade teams to ensure compliant andtimelyrevenue processing. Lead pipeline risk management byidentifyingoperational and compliance risks early, supportingcomplexopportunities, and reducing downstream execution challenges. Serve as the lead escalation point for critical partner- and deal-related issues, ensuring timely resolution, stakeholder alignment, and adherence to operational governance processes. Qualifications Minimum / Required Qualifications: Master's Degree in Engineering, Business, Operations, Supply Chain, Finance or related field AND 2+ years process management, process execution, process optimization, or related experience OR Bachelor's Degree in Engineering, Business, Operations, Supply Chain, Finance or related field AND 4+ years process management, process execution, process optimization, or related experience OR equivalent experience. Additional or preferred qualifications Master's Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR Bachelor's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR equivalent experience. Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications. 4+ years' experience in Operations, Sales, Partner Management, Process Management, Project Management, or Program Management is required. A growth mindset, adaptability, and the ability to navigate ambiguity are essential as we continue to transform. Ability to develop creative solutions to complex problems by applying knowledge and judgment todeterminetheappropriateapproachand methods. Demonstrated ability toinfluence acrossorganizational boundaries, collaborate effectively, andbuildstrongrelationships with individuals at all levels. Ability tohandlesensitive, business-impacting information andexercise sound judgment in controlling itsdissemination. Confidence inoneselfandtheorganization,withaconstructive,solutions-focused approach tochange and ambiguity. Highly self-motivated and able to work effectively withnumerousvirtual teams of diverse backgrounds. Project/program and relationship management skills or equivalent experience. Customer-obsessed, with a consistent focus on meetingorexceedingcustomer expectations. Proven attention to detail with financial acumen. Ability to work under tight deadlines whenrequired. Understanding ofindustryobjectives, strategic direction, and key competition. Deepexpertisein Microsoft sales motions, partner ecosystems, commercialization models, and licensing programs, with a strong understanding of field and partner engagement strategies. Proven ability to build trusted relationships and influence senior leaders, partners, and cross-functional stakeholders across regions and organizations. Demonstrated success leading complex business programs and transformationswhilebalancing strategic priorities with operational execution in fast-paced environments. Analytical and problem-solving capabilities with the ability to simplify complexity, identify risks and opportunities, and translate insights into business outcomes. Trackrecord ofdriving operational excellence through governance, process optimization, performance management, and continuous improvement initiatives. Experience leading organizationalchange,adoption ofnew technologiesand business processes, and stakeholder readiness programs at scale. Customer-and partner-centric mindset with a passion for innovation and improving business performance through data, automation, and AI-enabled solutions. Work Location details: Onsite presence expected at least three days per week, in alignment with team and business need. Process Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.