New

Technical Support Analyst 3

Ampcus, Inc

United States, Virginia, Petersburg

Aug 05, 2026

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Technical Support Analyst 3

Location(s): Petersburg, VA

Short Description:
This is a part-time onsite contract role (24 hours/week, 3 days/week) for an initial three-month period. The position is expected to transition to a permanent part-time wage role while continuing at 24 hours per week.

Job Description:
We are seeking an IT Support Specialist to assess, maintain, and support the organization's technology environment, including hardware, software, systems, and technology initiatives. The ideal candidate will ensure reliable IT operations, provide end-user technical support, assist with technology planning, and support technology-related projects.

Key Responsibilities:

Assess organizational technology needs, including hardware, software, systems, and upcoming technology initiatives.
Track ongoing and future technology projects, issues, action items, and improvement opportunities.
Provide technical support for applications, desktop systems, laptops, peripherals, and related hardware.
Diagnose, troubleshoot, repair, and maintain computer systems and technology equipment.
Assist and coach users with troubleshooting computers, mobile devices, telephones, software applications, and asset management tools.
Install, document, maintain, upgrade, and replace hardware and software as needed.
Maintain accurate IT asset inventory and equipment records.
Review and recommend procurement of technology equipment and related resources.
Support software security controls and help ensure compliance with organizational IT standards.
Advise users on technology solutions that support business operations.
Coordinate with centralized IT teams for advanced technical guidance and support.
Escalate critical incidents, outages, and security-related issues to appropriate IT support teams.

Preferred Experience:

Experience supporting office relocations, including workstation, server, and telephone migrations.
Experience participating in or supporting Electronic Health Record (EHR) implementations.
Experience with IT asset management and inventory tracking.
Strong troubleshooting and customer service skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities while providing timely technical support.

Work Schedule:

Onsite
3 days per week
24 hours per week
Initial 3-month contract with expected transition to a permanent part-time position (24 hours/week)

Skills:

Skill	Required / Desired	Amount	of Experience	Expertise Rating	Move
Knowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management	Required	1	Years
General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams	Required	1	Years
Experience leading meetings, configuring audio equipment	Required	1	Years
Experience toubleshooting hardware and software-hands on or from a service desk	Required	1	Years
Experience creating professinal communications to users	Required	1	Years
Demonstrated success in managing and prioritizing work	Required	1	Years
Must have basic understanding of writing technical processes and instructions to simply processes for user.	Required	1	Years
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed	Required	1	Years
Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.	Required	1	Years
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues	Required	1	Years
Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia	Required	1	Years
Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh	Required	1	Years
Must demonstrated success working as a team member and collaborating to achieve objectives.	Required	1	Years
Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup	Highly desired	1	Years
Excellent project management skills and ability to manage multiple priorities	Highly desired	1	Years

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.