Administrative Supervisor - Dermatology, Santa Monica

Under the supervision of the Clinic Manager for the Dermatology practices, acts as the Team Leader for assigned area. The Administrative specialist acts as the day to day supervisor of the Dermatology practice in the Clinic Managers absence. Major duties include but are not limited to:

• Coordinate the activities of all staff supporting the area and interact with faculty and residents to maximize patient care, resident education, and patient satisfaction.
• Perform the full range of administrative and patient care support functions to include assisting in coordinating patient flow through the clinic, from registration to discharge, inbasket message management, medication Prior authorizations.
• Work as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation.
• Assist with training front desk staff on encounter registration, authorizations and co-payment collection.
• Continually work with the billing managers to ensure an efficient encounter registration process as it relates to billing and collecting.
• Oversee staff and assist with: verifying insurance benefits and eligibility prior to appointments; determining co-pays and deductibles; confirming and/or obtaining appropriate authorization for visit; pre-encountering patients in CareConnect; answering busy phone system; verifying insurance billing addresses; photocopying; faxing; sorting mail; and special projects as assigned.

Work is assigned and reviewed by the Clinic Manager for the Dermatology practices. You will independently coordinate and prioritize tasks using protocols established by the department. Incumbents are expected to work with minimal supervision.

Salary Range: $67,700- $134,700/annually

Required

• Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.
• Skill in prioritizing assignments and managing multiple tasks.
• Ability to work effectively as a member of a team in order to provide effective patient care.
• Working knowledge of Care Connect systems to complete on-line transactions, including appointment scheduling, procedure scheduling, the encounter system
• Working knowledge of UCLA Health Cash Handling Protocols
• Working knowledge to support ART rounding teams and act on feedback
• Hospital lab results and medical reports.
• Team Building Skills to include prior supervisory lead experience.
• Skill in monitoring complex clinician appointment schedules.
• Ability to elicit salient clinical information such as presenting complaints from patients and referring professional, and make appropriate assignments based on established guidelines.
• Skill in listening perceptively, conveying awareness and responding to patients and visitors with health concerns using tact and discretion.
• Skill in speaking clearly and distinctly in person and over the telephone, using appropriate grammar and vocabulary in order to share information, effectively communicate, share and obtain information with persons from diverse social, economic and cultural backgrounds.
• Ability to triage patient issues to achieve resolution.
• Ability to interact diplomatically and sympathetically with patients, their families, and the public in a high volume, continuous public contact setting.
• Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstances and respond to changing priorities and deadlines.
• Typing ability to prepare forms, manuscripts and correspondence with speed and accuracy.
• Skill in operating a microcomputer including word processing software and the ability to enter and maintain accurate patient appointments and schedules utilizing an on-line computer database system.
• Ability to maintain equanimity in the face of resistance, indifference and hostility.
• Skill in working independently and following through on assignments with minimal direction and in setting priorities that accurately reflect the relative importance of assignments.
• Ability to accept directions from supervisors and act promptly.
• Knowledge of medical terminology.
• Working knowledge of medical insurance plans and types of coverage provided.
• May be asked to travel for coverage at other Derm locations.

Preferred

• Dermatology Experience
• At least 6 months in a lead or supervisory position
• Flexibility for weekend hours