Administrative Supervisor - Women's Health Center, Westwood

• Ability to
  work effectively with patients, physicians and staff in a diplomatic and
  professional manner in order to maximize suite operations.
• Skill in
  prioritizing assignments and managing multiple tasks.
• Ability to
  work effectively as a member of a team in order to provide effective patient
  care.
• Working
  knowledge of Epic CareConnect systems to complete on-line transactions,
  including appointment scheduling, procedure scheduling, the encounter
  registration system, hospital lab results and medical reports.
• Team
  Building Skills to include prior supervisory experience.
• Skill in
  monitoring complex clinician appointment schedules.
• Ability to
  elicit salient clinical information such as presenting complaints from patients
  and referring professionals, and make appropriate assignments based on
  established guidelines.
• Skill in
  listening perceptively, conveying awareness and responding to patients and
  visitors with health concerns using tact and discretion.
• Skill in
  speaking clearly and distinctly in person and over the telephone, using
  appropriate grammar and vocabulary in order to share information, effectively
  communicate, share and obtain information with persons from diverse social,
  economic and cultural backgrounds.
• Ability to
  triage patient issues to achieve resolution.
• Ability to
  interact diplomatically and sympathetically with patients, their families, and
  the general public in a high volume, continuous public contact setting.
• Skill in
  performing with frequent interruptions and/or distractions including the
  ability to accept equivocal circumstance and respond to changing priorities and
  deadlines.
• Typing
  ability to prepare forms, manuscripts and correspondence with speed and
  accuracy.
• Skill in
  operating a computer including work processing software and the ability to
  enter and maintain accurate patient appointments and schedules utilizing an
  on-line computer database system.
• Ability to
  maintain equanimity in the face of resistance, indifference and hostility.
• Skill in
  working independently and following through on assignments with minimal
  direction and in setting priorities which accurately reflect the relative
  importance of assignments.
• Ability to
  accept directions from supervisors and act promptly.
• Knowledge of
  medical terminology.
• Working
  knowledge of medical insurance plans and types of coverage provided.
• Ability to
  maintain Charge Worklist in CareConnect
• Ability to
  maintain Charge Document Reconciliation Process

Preferred

* Spanish
speaking skills