New

Customer Service Support II

Aleron

Aug 05, 2026
Description Job Title: Customer Service Support II Location: Fremont, CA Employment Type: Contract Industry: Semiconductor Compensation: $27.96/hour About the Opportunity: We're seeking a Customer Service Support II professional to serve as a key liaison between customers, internal teams, and operations. In this role, you'll support order management, customer inquiries, returns processing, production status tracking, and customer communications while ensuring a high level of service and responsiveness. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, managing multiple priorities, and providing exceptional customer support while partnering closely with manufacturing, supply chain, and operations teams. Why You'll Love Working Here: Work with a collaborative team supporting advanced technology products and customers. Gain exposure to manufacturing, supply chain, order management, and customer service operations. Play a critical role in maintaining customer satisfaction and supporting business success. Develop expertise in enterprise systems, production scheduling, and customer relationship management. Why This Opportunity is Exciting: This role offers the opportunity to become a trusted resource for both customers and internal teams. You'll be at the center of communications, helping manage customer expectations, resolve issues, and ensure smooth order fulfillment and service operations. About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You'll Do: Respond to customer inquiries via phone, email, meetings, and other communication channels. Process customer orders, forms, applications, service requests, and documentation. Create and manage return material authorizations (RMAs), exchanges, and service-related tickets. Track and communicate order status, repair updates, delivery schedules, and inventory availability. Enter and maintain accurate information in MRP and business management systems. Coordinate with production, manufacturing, and other departments to obtain status updates and provide accurate customer commitments. Maintain customer records, pricing updates, return documentation, and service requests. Support process improvements and provide feedback to enhance customer service operations. Ensure customer satisfaction through timely and professional communication and issue resolution. Job Requirements What You'll Bring: 2+ years of experience in customer service, customer support, order management, inside sales support, account coordination, or related customer-facing roles. 2+ years of experience communicating with customers through phone, email, virtual meetings, or other professional business channels. 1+ years of experience processing orders, RMAs, service requests, customer documentation, or account-related transactions. 1+ years of experience using ERP, MRP, CRM, or other business systems for data entry and order tracking. 1+ years of experience coordinating with manufacturing, operations, supply chain, or production teams to support customer requirements. What Sets You Apart: Experience supporting customers within manufacturing, semiconductor, industrial, technology, or supply chain environments. Experience working with MRP, ERP, CRM, or order management systems. Strong problem-solving and issue-resolution skills. Ability to prioritize tasks and manage a high-volume workload in a fast-paced environment. Exceptional written and verbal communication skills. Strong attention to detail and data accuracy. Customer-first mindset with a commitment to delivering a positive customer experience. Ability to quickly learn technical products and explain information clearly to customers and stakeholders. Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously. Additional Information: Upon offer of employment, the individual will be subject to a background check. Overtime: May be required based on business needs. Lifting Requirements: Ability to perform standard office-related physical requirements. Work Environment: Professional office environment with frequent interaction across departments and customer-facing activities. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy \| Acara Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply