Senior Quality Assurance Systems Analyst

Senior Quality Assurance Systems Analyst

Miami

Regular

MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 32 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

YOUR DAY TO DAY LIFE

We are looking for a Senior Quality Assurance Systems Analyst in 5707 Waterford District Dr, Miami, FL 33126 USA. Your mission will be to:

Position Summary

This position supports the daily operations of the client's QA Systems Department by assisting the department leaders in tracking, maintaining and entering information in data management systems. This position is responsible for ensuring databases and timeliness of the product approval processes dictated by the clients of the company.

In addition to supporting day-to-day QA operations, this role will help expand and enhance the capabilities of the QA Systems function by identifying opportunities to streamline processes, improve data quality, and introduce automation. The QA Systems Analyst will partner with QA leaders and cross-functional stakeholders to evaluate existing workflows, recommend improvements, and implement scalable solutions that increase efficiency, accuracy, visibility, and consistency across QA processes.

Essential Functions and Responsibilities

Incidents

• Reviewing Qualtrics (guest reported) Incidents - when reviewing these incidents submitted, determining the party responsible and making the decision to either capture the incident or not in the client's system for action.
• Opening incidents from PDF submitted incidents and making the final determination as to the party responsible which will impact either the Distribution or Supplier's scorecard.
• Making judgment calls on escalating any incidents reported that may require further action.
• Processing Brand Specific Incidents submitted by Restaurants.
• Sending daily communication to the Distribution centers to ensure they are meeting the 5 day timeline as per the client and training Distribution Center contacts on the system and how to process these complaints.
• Analyze incident data and recurring trends to identify opportunities for process improvement, risk reduction, and improved reporting.

System Support

• Complete password resets/system training as needed by Supplier/Distributors or any other stakeholders

* Support testing, implementation, and adoption of enhancements to QA systems, tools, and workflows.

Distribution Tasks

• DC Mapping - serve as the main/back-up to upload the monthly DC Mapping files for the brand
• Work with the Distribution centers to map any unmapped items for monthly tasks

FreshDesk

• Handle all ad-hoc tickets submitted through FreshDesk

Brand Approvals

• Working closely with the brand's cross functional teams on upcoming projects/launches and sending follow-ups to track upcoming approvals
• Serve as the back-up to the Brand Approval coordinator - handling approval requests, legal requests, issuing approval letters and communicating any product holds/recalls/probation etc. as needed

Process Improvement & Automation

* Review existing QA processes and workflows to identify inefficiencies, bottlenecks, repetitive tasks, and opportunities for standardization.

* Design, document, and implement improved workflows that increase efficiency, accuracy, and scalability within QA operations.

* Support the development of dashboards, reports, trackers, and other tools that improve visibility into QA performance, approvals, incidents, and operational metrics.

* Measure the impact of process improvements and automation initiatives, including time savings, reduction in manual activities, improved data accuracy, and process turnaround time.

Other Projects

* Manage the GFSI Requests monthly for the brand with Suppliers/Distributors to ensure compliance with System Requirements

* Ability to review data and make decisions to alert appropriate teams on any trends/issues

* Other related duties/projects specific to the Brand you are supporting

* Other related duties as assigned.

* At any time, the incumbent must behave and operate in an ethical and Code of Conduct compliant manner.

Communication

* Internal Interlocutors: Team members (Miami, Mississauga and Gainesville RS)

* External Interlocutors: Client QA Team Members, Suppliers, Distributors

YOUR PROFILE

Qualifications Required

* BS in a related field with 2 years experienced

* Required skills: A high level of problem-solving skills.

o The ability to analyze, model and interpret data

o Problem-solving skills

o A methodical and logical approach

o The ability to plan work and meet deadlines

o Accuracy and attention to details

* Strong analytical skills with the ability to evaluate processes, identify root causes, recognize patterns, and translate findings into actionable improvements.

* Demonstrated interest or experience in process improvement, workflow optimization, systems analysis, or operational efficiency.

* Experience working with data management, reporting, business intelligence, workflow automation, or similar business systems is strongly preferred.

* Proficiency with Microsoft Excel, including the ability to organize, analyze, and interpret operational data.

* Management Experience: N/A

Success Factors / Job Competencies

* Team Collaboration: Working well with colleagues.

* Time Management: Efficient use of time.

* Communication Skills: Clear information exchange.

* Confidentiality: Handling sensitive information discreetly.

* Successful Project Coordination: Efficient project handling.

Physical Demands and Work Environment

* Office environment with moderate noise (i.e. computers, phones, printers and light traffic). Must have the ability to work at a computer station for an extended period of time.

Travel

* Minimal to no travel is required, primarily for training or company meetings.

* Travel is typically less than 10% of the time.

Compensation Package Overview:

• Compensation Range: $64,000 - $74,000

Full Time Eligible Benefits Overview:

• Comprehensive medical, dental, and vision insurance plans.

• Generous paid time off (PTO) package to support work-life balance following state and local ordinances.

• Optional 401(k) plan with employer matching contributions.

WHY JOIN US?

• Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 60 years of experience and expertise.
• Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
• Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 10,000 fantastic team members, with plenty of opportunities to learn and share.

Ready for the journey?

To apply please click on 'Apply now' button