Sr World Sales/Ship Agent

Job Duties
Provides current and potential international and domestic freight customers with a primary point of contact for their international and domestic shipping needs. Ensures the resolution of customer issues/problems/requests. Provides support to sales and AGFS ramps in their quest for the efficient movement of domestic freight shipments and the movement and clearance of international shipments, while developing opportunities to increase both domestic and export revenues. Identifies systemic and recurring service issues for domestic and international customers through research and elevate identified issues to the appropriate person for resolution.

Minimum Education

High school diploma/GED. Dangerous goods specialist certification preferred

Minimum Experience

Three (3) years work experience in logistics/distribution/transportation providing direct customer service contact, which includes two (2) years of direct international customer service contact. Sales experience preferred.

Knowledge, Skills, and Abilities

Thorough knowledge of mainframe and web based applications, i.e., COSMOS, KIAC, FAMIS, CAGE, Ambassador, etc. and PC software i.e., word processing, spreadsheet, etc. Excellent human relations and communications skills. Good analytical and prioritizing skills. Working knowledge of international shipping paperwork and procedures.

Job Conditions

Ability to successfully complete all basic and recurrent training.

Minimum Education

High School Diploma/GED.

Minimum Experience

Five (5) years work experience in logistics/distribution/transportation providing direct international customer service contact or three (3) years as a Sr. Intl. Documentation agent (sr. Ida), (ida experience must have been within the last two years).

Knowledge, Skills and Abilities

Thorough knowledge of mainframe and web-based applications, i.e., COSMOS, K2, FAMIS, CASE, EBS, EOPS, CARGORES, etc.

Proficient in Word processing, spreadsheets, and other PC related software.

Excellent human relations, communication, analytical and prioritizing skills required.

Working knowledge of international shipping paperwork and procedures required.

Ability to successfully complete all basic and recurrent training

Preferred Qualifications: This position is eligible for remote work and may be located anywhere within the United States excluding AK, HI and U.S. territories, and must live within the 100 miles radius of the posted work location. The posting will close on Friday, August 21, 2026, 5:00 PM CDT.

Pay Transparency:

Pay: $28.25 - $42.37 USD Hourly

Additional Details: To be eligible for consideration, you must APPLY and UPLOAD your resume.

Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations.  If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

California Fair Chance: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)