Associate Administrator, Membership

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City-The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.

Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.

At The Met, every staff member - from security officers to researchers to scientists and beyond - lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.

Respect: Engage one another with collegiality, empathy, and kindness, always.

Inclusivity: Ensure that all are and feel welcome and valued.

Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.

Excellence: Lead the cultural world in quality and expertise-and inspire curiosity and creativity.

Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.

ABOUT THE DEPARTMENT

The Met's membership program is one of the largest in the world and includes more than 140,000 loyal members from around the globe. Members give $90 to $100,000+ annually and collectively contribute $30M+ per year. The membership team also raises another $5M+ through events and the annual fund.

GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES

You will work closely with the Chief Membership Officer (CMO) to expand and improve The Met's membership program. You will be involved in all aspects of taking The Met's successful membership program to new heights. In addition to providing administrative support to the CMO, you will serve as project manager for special projects, manage the daily operations of the Membership office, and routinely perform a variety of complex and confidential tasks. You will develop constructive and collaborative relationships and interact regularly with internal and external stakeholders, including Museum staff, vendors, members, and other visitors to the Museum. You are a self-motivated and highly organized individual with excellent communication and customer service skills who can manage many simultaneous projects and deadlines, motivate peers within a collaborative culture, and thrive in a fast-paced environment.

Please submit a cover letter with your application.

PRIMARY RESPONSIBILITIES & DUTIES

• Maintain a strong understanding of the various functions and activities of the Membership team and any projects related to the Chief Membership Officer (CMO) in order to increase the CMO's efficiency and effectiveness and help facilitate this by tracking projects, document review, and commitments to ensure continued progress, consistent follow-through, and timely completion.
• Strategic management, oversight, and support of the CMO's calendar to ensure all necessary meetings are scheduled and sufficient time is allocated to complete projects and prepare for upcoming meetings and events.
• Ensure agendas, bios, timelines, etc. are prepared by relevant staff members in Membership and received by the CMO in a timely manner in advance of all meetings and events.
• Serve as project manager for special projects, and ensure projects are moving forward.
• Serve as point of contact for staff and other individuals who wish to reach the CMO; on behalf of the CMO, prioritize requests, and handle sensitive and confidential information.
• Use Tessitura CRM system to access member information, enter contact reports for the Chief Membership Officer, and create member bios.
• Serve as the Procurement Ambassador for the Membership Department, managing requisitions, purchase orders, invoices, and payments; ordering office supplies; and serving as liaison with the Procurement Department.
• Work with the finance manager on the Membership Department's annual expense budget process and other budget-related projects.
• Serve as culture ambassador for Membership team, coordinating team meetings, retreats, and gatherings.
• Attend and provide support for Membership events, typically on weekday evenings.
• Help facilitate onboarding for new Membership employees.
• Other duties as assigned

REQUIREMENTS AND QUALIFICATIONS

• Bachelor's degree required.
• 2 - 4 years administrative office, business, or related experience.
• Experience with or passion for museums or cultural organizations.
• This is a fully onsite position and requires employees to work from the office five days per week.
• Knowledge of art history preferred.
• Highly organized with the ability to manage multiple priorities and competing deadlines in a fast-paced environment.
• Excellent written and verbal communication skills, and a work product that exhibits a high degree of detail and accuracy.
• Exceptional interpersonal and customer services skills.
• Demonstrated experience working independently to resolve discretionary problems and prioritize needs in a thoughtful strategic manner.
• Successful project management and coordination experience.
• Basic math aptitude.
• Available to work occasional evenings for events or deadlines as needed.
• Proficient in Microsoft Office suite (Outlook, Word, Excel, Share Point and Power Point).
• Ability to handle the physical demands of working in a modern office environment.

COMPENSATION RANGE:

• Pay Rate: $75,000 - $85,000 / Annually
• The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate's experience, education, special licensing or qualifications, and other factors.

Location Requirements

At time of employment, employees are expected to be located within commuting distance of the Museum. "Commuting distance" means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the "Tri-state and PA" areas), and be able to commute to and from the Museum in a single day.

Benefits Offerings

The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.

• Medical, dental, vision and life insurance
• 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
• Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
• Long-term disability coverage
• Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
• Commuter benefits (pre-tax income for parking or mass transit expenses)
• Free financial-planning services
• Financial assistance for relevant coursework, seminars, and training programs
• 25% discount for staff in Museum shops
• A subsidized staff cafeteria
• Access to the Museums Council pass, which grants free admission to various museums and cultural institutions

We recognize that it is highly unlikely that someone meets 100% of the desired attributes for a role. If much of this job description describes you, then please apply for this role.

The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contact benefits@metmuseum.org.

The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.c

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