Remote Care Support Specialist - Hybrid

Description

Nursing/Clinical Support
Req #: 86842

The Remote Care Support Specialist is a hybrid role that combines in-person and remote patient support to advance technology-enabled postacute care programs. This position engages patients at the bedside prior to discharge, enrolling them in remote monitoring and virtual care services, and then continues support at home through virtual outreach, technical assistance, and ongoing encouragement. Working closely with clinical teams and care coordinators, the Remote Care Support Specialisthelps drive patient engagement, reduce readmissions, and improve outcomes through compassionate communication and effective use of digital health tools.

Summary:

The Remote Care Support Specialist role supports technology-enabled postacute care programs designed to reduce hospital readmissions and emergency department utilization. This role is responsible for meeting with eligible patients in person at the hospital bedside prior to discharge, enrolling them in remote patient monitoring (RPM) and other virtual care programs, and ensuring a smooth onboarding experience. Following discharge, the Remote Care Support Specialist continues to engage patients at home by providing tech support, remote navigation assistance, and ongoing encouragement to remain active participants in their care.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or equivalent.
2. License/Certifications: Background as a Medical Assistant (MA), Certified Nursing Assistant (CNA), or Emergency Medical Technician (EMT) is required.
3. Experience: Two years of experience in a health care setting in patient-facing healthcare roles with direct patient interaction.
4. Additional Skills/Requirements Required: Comfort with digital health tools, smartphones/tablets, and basic technology troubleshooting. Excellent communication skills with the ability to explain technology in simple terms. Strong organizational skills and ability to manage multiple priorities independently. Demonstrated empathy, patience, and commitment to supporting patients across diverse backgrounds
5. Additional Skills/Requirements Preferred: Experience with remote patient monitoring, virtual care, or chronic disease management programs. Bilingual or multilingual abilities. Familiarity with EHR documentation, patient engagement software, or monitoring dashboards.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $21.97to $29.28 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact jayne.conley@mainehealth.org

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.

Notice Regarding Maine Employer Surveillance Statute:Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.