GC Retail Rental Associate Store 224

Pay Rate:$20.34/hr - $25.43/hrdepending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance withstate specificlaws. Pay ranges may be different in other locations.

Why Guitar Center?Here'sjust some of theperks:

For our employees who aremusicianswe offer the unique opportunity of gig leave-take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits andperks, including Medical, Dental, Vision,401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe increating inclusive environments thatputour customers firstall the whilefulfilling our mission.

AsourRentalAssociate,you willserve as the face of Guitar Center in the store, greeting customers, qualifying their needs, matching their need to the right product, and pitching and overcoming objections to close the sale.

A few specialcharacteristicsthat make ourRentalAssociatessuccessful:

• Customer Focus: Understands customer service principles, andableto provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step into handlecustomer service issues.

• Initiative: Able toidentifyopportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations,sales,and leadership.

• Interpersonal Communication: Able to communicate through various means (written and verbal) withdiverse,individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able todemonstraterespect to others, surroundings, and self.

• Selling:Able to work through GC certification program to gain a base understanding of products and sales techniques.

As ourRentalAssociate,you will:

• Directly responsibleformaintainingthecleanliness and organization of the rentalsdepartment

• Clienteling/build relationships with customers to fulfill future service needsand create repeatcustomers

• Contacting local vendors and companies via phone and email to drive businessneeds

• Reach sales targets onservices

• Demonstrate product and service knowledge tocustomers

• Working cross functionally with sales associates to supportcustomers and guide them through the sales processasneeded

• Additionalduties asassigned

Requirements:

• Previousexperience in retail operations and/or salesorpreviousexperience within a rental business

• Strong orientation towards providing excellent customerservice

• Strong organization skills and high attention to detail

• Must be able pull and lift gear that weightsup to 40lbs

• Willing to work nights, weekends, and holidays asneeded

Preferences:

• Intermediate knowledge of Musical Instruments sold within Guitar Center (Guitars, Drums, Tech, etc.)

• Previousexperience withLivesound& Backline

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email torecruiting@guitarcenter.com.