Luau Ambassador

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

The Luau Greeter is responsible for creating a memorable first impression to our luau guests. This position facilitates a great experience by promptly greeting and seating guests, while providing an orientation to the luau grounds and the evening's events.

These duties include but are not limited to the following:

Must be available for flexible scheduling to meet the needs of the Luau operations including evenings, weekends and holidays. This is a 4 hour evening shift.

Greet and check-in guests while making a memorable first impression.
• Ensure positive guest services in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guest into return guests.
• Prepare tickets and reserve signs for check-in.
• Support Luau Cashiers during guest check-in by managing guest lists, wristbands and hand stamps.
• Be alert and ready to support emergency procedures or special accommodations as needed.
• Recognize and organize agent receipts.
• Assist special needs guests
• Assist parties of 10 or more.
• Inform guests of grounds, facilities and amenities.
• Escort Guests to their seats.
• Must work closely with the F&B Luau Manager, and all Luau staff.
• Must attend all pre-shift and post shift meetings.
• Must perform all assigned pre-shift and post shift duties.
• Responsible to report any problems or issues to the Luau Manager that requires his/her attention as they arise.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Must ensure compliance with all local and liquor laws and health and sanitation regulations.
• Must be in compliance with the Hotel rules and regulations.
• Must attend and participate in all department and company required meetings/training.
• Ensure good employee morale and a productive work environment.
• Must provide excellent guest experience for overall guest satisfaction.
• Must perform other duties as directed by supervisor/management.

Education & Experience:

• Previous guest experience required.

Physical requirements:

• Ability to stand and walk frequently for extend periods of time.
• Frequent repetitive hand, wrist, and body motions.
• Occasionally Light to Medium work - Lifting up to 20 to 50 pounds of equipment occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to work in Hot/Cold temperatures.

Essential Job Requirements:

• Must be available for flexible scheduling to meet the needs of the Luau operations including evenings, weekends and holidays. This is a 4 hour evening shift.
• Previous host experience, preferably in relation to large-scale events.
• Must possess good communication skills for dealing with diverse staff.
• Ability to read, write, and speak in the English language.
• Neat and professional appearance, a genuine Spirit of Aloha and desire to work with the public.
• Ability to stand/walk for extended periods and engage in considerable physical activity on a consistent basis.
• Must be able to work in conjunction with the Luau Stage Manager, F&B Luau Managers, and Luau staff.
• Must be able to interact with fellow co-workers, manager/supervisors, guests and others with respect and honesty.
• Must be able to work cohesively with fellow co-workers and managers/supervisors as part of a team.
• Must attend all scheduled training, and hotel required meetings.
• Must have a positive attitude.
• Must be able to effectively communicate both verbally and written, with all levels of management, employees, guest and others in an attentive friendly, courteous and service oriented manner.
• Must be able to approach all encounters with management, employees, guest and others in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by management, employees, guests, and others.
• Must have excellent decision-making skills and be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be detail oriented and able to perform job functions with accuracy.
• Must be able to multitask and prioritize duties and functions.
• Must be flexible and able to adjust to changes nightly according to the needs of the Luau operations.
• Must comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must comply with all departmental and company policies.
• Must be able to maintain confidential information.
• Must perform other duties as direct/assigned by managers/supervisors.

General Job Requirements:

• Must maintain a nice, kind, warm and friendly demeanor, and be an Ambassador of Aloha Spirit at all times.
• Must show up to work on time, at the start of your scheduled shift ready to work, fully dressed in accordance to the Highgate Hotel standards.
• Must have the ability to follow directions and take critiques and adjust as necessary.
• Must be self-motivated and able to learn quickly.
• Must be able to work with minimal supervision.
• Must maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Luau operations.
• Must maintain personal hygiene, appearance and grooming according to the Highgate standards,
• Must perform other duties as directed/assigned by supervisor/management.

We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
  401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

This job opening was posted on [insert date] and will remain open for at least 75 days.