Patient Services Coordinator

Kids Are Our Everything.

Department

Pay Range

Shift - Variable

About the Role :

The Patient Services Coordinator will coordinate the daily flow of meal and formula delivery systems (MyDining), to expedite trays, cart transport, and retrieval of trays . Will perform quality control audits of meal service as assigned. Will respond to patient and nursing issues as appropriate. Will perform the duties of any patient service position as needed and assist with directing department functions as needed. May assist in call center as needed.

Minimum Education
High School Diploma or GED (Required)
A.A. Post High School certification or AA degree (Preferred)

Minimum Work Experience
3 years related healthcare food service experience with knowledge of diets and infant formula (Required)

Required Skills/Knowledge
Basic calculations (addition, subtraction, division, multiplication.

Ability to lift/push weights up to 50 pounds.
Ability to translate written instructions and numeric formula into special diet products and / or infant formula.
Ability to comprehend verbal and written instructions with minimal explanation.
Ability to perform basic information technology data entry and print functions.
Ability to independently solve problem and communicate solution or action to team members.
Able to perform duties independently with minimal supervision

Functional Accountabilities

Accountability and Job Knowledge

• Able to perform the duties of all Patient Service department positions in accordance with the specification of each job description.

• Coordinate activities of patient meal system to ensure patients are fed and or receive the appropriate nourishment or formula according to defined schedules; communicate with patients on meal requests in call center; monitor information in MyDining system.

• Work closely with Patient Hospitality Associates and Nutrition Technicians to meet patient and nursing unit's needs including delivery of formula, floor stock , nourishments and off schedule meals.

• Able to operate, maintain, and in-service employees on all patient service department equipment and operational procedures; show leadership and accountability working in any area of the patient services department.

• Maintain temperature, cost and portion control of all products.

• Perform safety checks in accordance with diet order and tray accuracy.

Communication

• Communicate pertinent department, employee, and food information to Supervisor/Manager or Director.

• First responder for patient issues.

• Operate the wireless communication system between the Patient Hospitality associates and the department.

• Communicate to facilities on meal delivery system equipment issues and follow-up on preventive maintenance.

• Complete and document quality control indicators.

Safety and Sanitation

• Comply with maintenance of safety and sanitation standards of the department, institution and regulatory agencies.

Professionalism

• Adhere to all policies and procedures of the department and institution.

• Maintain a professional image by adhering to department uniform guidelines.

• Regularly adhere to department work schedules.

Benefits That Support You:

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

Why Join Us:

• Nationally Recognized Excellence - Consistently ranked among the Top 10 Children's Hospitals in the nation by U.S. News & World Report.
• Leading Pediatric Care - One of the largest and most comprehensive children's hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
• Innovation & Research - A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.
• Mission-Driven Culture - Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams.

The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual's combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children's National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The "Know Your Rights" poster is available here: and the pay transparency policy is available here:Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.