Production Coordinator

Title: Production Coordinator

Location: Tampa, FL / NYC, NY

Duration: 12 months

Shift hours: 37.5-hour work week

Work Mode: Hybrid: Mon/Fri Remote; Tues-Thurs Onsite

Interview: one virtual and 2nd onsite if local

Job Description

Department: Client Growth & Retention Value Stream

We are looking for a full-time Production Coordinator to support the execution of Direct Mail and Print Campaigns, as well as management of our Stationery ordering platform and warehousing.

This role coordinates production phases end to end - from intake through procurement, execution, delivery and warehousing - while managing tight deadlines, vendor relationships, and quality control across multiple concurrent jobs.

The ideal candidate is highly organized, detail oriented, a fast learner and comfortable managing multiple priorities to deliver within established timelines, has a strong customer-service orientation, and the ability to catch and resolve errors before they reach production. Preference for the candidate to have prior experience in direct mail & print production.

Key Responsibilities

• Production Coordinator - Track multiple Direct Mail, Print and Stationery campaigns concurrently and monitor progress to keep all jobs on track and delivered on time with reporting as needed
• Production & Quality Control - Meticulously review artwork, data files, vendor proofs, and programming instructions to catch and resolve errors, ensure quality standards are met across all print and direct mail workflows
• Financial Management - Prepare and obtain job estimates, analyze costs, make vendor recommendations to stakeholders, execute purchase orders, perform invoice reconciliation, manage postage and support financial tracking
• Compliance - Serve as compliance liaison for programs as needed
• Inventory Management - Manage inventory levels and monitor stock to support uninterrupted supply
• Vendor Management - Coordinate with print, stationery and mail vendors to prepare & and make vendor recommendations to stakeholders and hold vendor partners accountable to quality and delivery standards
• Vendor Contracts - Support vendor contracts and Statements of Work (SOWs) in partnership with sourcing/procurement and business teams
• Subject Matter Expert (SME) - Grow to become the SME for supported platforms, document processes and workflows, and results reporting

Required Qualifications

• Strong project & process management and organizational skills
• Exceptionally detail oriented with strong proofreading skills

• Data mindset as applied to direct mail variable data programming instructions
• Demonstrates production and quality-control discipline
• Aptitude for financial management tasks
• Strong communication skills
• Proactive, problem-solving approach
• 3+ years of work experience
• Bachelor's Degree Required

Key Competencies

• Highly organized and detail-oriented, with a bias toward action
• Solution-focused to identify problems and bring solutions
• Technologic aptitude to have comfort leveraging operating platforms such as Microsoft Office, Adobe Workfront, Ariba, and AI tools
• Client-focused communicator
• Preference of experience within insurance, financial services or other regulated industries
• Preference of working knowledge of print production, direct mail coordination, or a related production/operations role