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Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

This role reports to the Manager, the Revenue Cycle Supervisor exercises discretion and independent judgment to plan, supervise, and coordinate the daily operations of the Revenue Cycle department. Develops, implements, and maintains policies, procedures, and practices. Leverages expertise to ensure department goals are met and directly supervises Lead Collectors of each functional specialty. Monitors and assesses practices to ensure staff is working proficiently, accurately, and completely to facilitate the billing and reimbursement process. In addition to overseeing department operations, the Revenue Cycle Supervisor performs key management functions such as hiring, updating and refining job descriptions, training, scheduling, performance counseling, and evaluating employees. This position also performs monthly incentive review and annual performance reviews of subordinates.

Position initially sits onsite full time for the first 4-5 months, and will then transition to a Hybrid schedule.

As a successful candidate, you will:

• Provide supervision, direction, and expertise to Leads.
• Develop, implement, and enforce policies and procedures to ensure quality and accuracy of
• collection function
• Performs annual employee performance appraisals of Leads. Provides significant input on performance appraisals, hiring/selection, termination, and promotion of staff and Leads.
• In partnership with the Manager and Director of Revenue Cycle, recruits, on-boards, and trains new employees. Actively takes steps to retain qualified collectors.
• Ensures that staff and Leads keep abreast of all new changes in billing guidelines set forth by the regulatory agencies and conducts monthly employee performance incentive bonus review.
• Provide technical expertise and inputs to members of the Revenue Cycle and Operations management teams to improve quality of billing operation and appeal process and assure organization's compliance to billing guidelines set forth by CMS and Medi-Cal.
• Assures compliance with all regulatory bodies, including OSHPD, CMS, etc.
• Acts as an internal consultant for all issues related to practice management software or other systems used by Billing and Collections staff.
• Ensures billing accuracy, maintaining continuous compliance with billing guidelines set forth by CMS and Medi-Cal.

Your qualifications should include:

• High School Diploma

• Minimum of 5 years revenue cycle experience.

• 3+ years in leadership capacity in a revenue cycle.

• Preferably: Bachelor's Degree in healthcare, business, or related field.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer. To learn more about our Comprehensive Benefits, please CLICK HERE.

Additional Information:

• COH employees may apply for a transfer or promotion to job openings for which they meet the minimum qualifications if they meet the following criteria:

  • Employed at COH in current role for at least 6 months, unless otherwise stipulated in an applicable collective bargaining agreement.

  • Are in good standing and have no current performance issues.