Learning Development Operations Analyst

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Primary Responsibilities

• Partners with leadership, project managers, and department decision-makers to understand data needs andtranslatesthose needs into specific data capture and reporting tasks.
• Identifiesrelevant data sources across Program Development systems (e.g., project management tools, workflow tools, enterprise systems) anddeterminesthe most effective methods for extracting and compiling that data.
• Works with team members and integration developersto access required data, resolve data discrepancies, andestablishrepeatable data feeds where possible.
• Designs and builds reports, dashboards, and data visualizations that clearly communicate project status, operational metrics, and program development outcomes to both technical and non-technical audiences.
• Maintains and updates existing reports and dashboards to reflect evolving business needs, ensuring data accuracy and consistency over time.
• Documents data definitions, sources, extraction methods, and report logic to support transparency and institutional knowledge.
• Performs quality assurance checks on data outputs to ensure completeness and accuracy before delivery to stakeholders.
• Supports ad-hoc data requests by gathering, compiling, and formatting information within established timelines.
• Assistsin the reporting ofobjectivesand key results (OKRs) and operational metrics as directed by leadership.
• Contributes to process improvement efforts byidentifyingopportunities to automate data collection, streamline reporting workflows, and reduce manual effort.
• Maintains organized records of all data products, report versions, and related documentation.
• Participates in and contributes to regular team and department meetings. Performs other related duties as assigned.
• Performs other related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

This is a full-timerole that is on-site in Salt Lake City, Monday through Friday,during regular business hours.

Knowledge, Skills, and Abilities

• Solid analytical and problem-solving skills with the ability to work through ambiguous data requirements.
• AI-fluency and strong aptitude for learningnew technology.
• Strong skills in data extraction, compilation, and validation from structured and semi-structured sources.
• Proficiencyin building reports and dashboards using tools such as CODA,SmartSheet, ServiceNow, or similar platforms.
• Working knowledge or willingness to develop querying skills within the first year.
• Strong attention to detail and commitment to data accuracy and integrity.
• Effective written and verbal communication skills, with the ability to explain data findings to non-technical stakeholders.
• Ability to manage multiple concurrent data requests and prioritize work based on leadership direction. Strong organization and documentation skills.
• Ability to build productive working relationships with colleagues across departments tofacilitatedata access and collaboration.
• Comfort working in a fast-paced,onsiteenvironment with shifting priorities.
• Familiarity with project management concepts and tools.

Education

• Bachelor's degree in a related field of study (data analytics, information systems, business, education, project management, or similar).

Experience

• Two (2) years of related work experience, which includes experience with data extraction, reporting, analytics, product management, and/or project management.
• Experience working with multiple data systems or platforms to compile information for reporting purposes.

Preferred Qualifications

• Experience in higher education or program/curriculumdevelopment environments.
• Proficiencyin SQL, Tableau, Power BI, or similar data tools.
• Experience with project management tools, such as Smartsheet and Service Now.
• Familiarity with learning management systems or student information systems.
• Scrum Master certification
• Six Sigma Green Belt certification

Travel

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.