Patient Consultant Oncology

SUMMARY:

Under the general supervision of the Director, The Comprehensive Cancer Center, and in cooperation with the Medical Director, assists in coordinating patient navigation activities for select at risk individuals with clinically significant cancers. Provides assistance to healthcare consumers (patients, survivors, families, and caregivers) to help them access and then chart a course through the healthcare system and overcome any barriers to quality care. The Patient Consultant is a cancer survivor who functions as a guide to assist patients and their families move through the complexities of the healthcare system.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Assists in coordinating referral appointments with health professionals (genetic counselor, nutritionist, psychiatrist, social workers and the like).
• Assists patients in gaining access to support services including, but not limited to, financial assistance with medications and co-pays, transportation to treatment, support group, and special programs.
• Triages for needed services across all product or service lines.
• Accompanies patients to medical visits and coordinates follow-up care.
• Provides support within effective and realistic time frames.
• Assists with coordinating appropriate patient and family education and counseling regarding disease and treatment.
• Enhances patients' satisfaction by responding to their support needs during illness.
• Participates in ongoing quality assurance activities.
• Collects and reports information to ensure compliance with grant expectations and reporting requirements, if appropriate.
• Participates in ongoing education and networking regarding navigation for patients with language barriers.
• Participates in outreach programs that target underserved patients.
• Speaks publicly, in Spanish, at outreach programs serving at-risk populations.

MINIMUM QUALIFICATIONS:

High school graduate or General Equivalency Diploma required.

Bilingual (Spanish), both oral and written proficiency required.

Analytical skills in evaluating patients in order to plan and provide patient navigation.

Ability to communicate effectively (public speaking skills) with diverse audiences including professional staff, patients, community, media, and other service agencies.

Interpersonal skills to allay anxiety, elicit cooperation, and provide for education of patients/families, and to effectively function as a member of the healthcare team to coordinate and discuss patient needs.

Strong organizational skills in order to maintain departmental files, records, and statistical data.

Proficient typing skills in order to prepare a variety of materials.

EXPERIENCE:

Bilingual (Spanish), certified interpreter preferred.

One to two years experience working with cancer patients and their families in an informal or formal setting.

Personal, unique understanding of the cancer experience (former cancer patient).

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Normal patient care environment with exposure to infectious diseases. Hazards are minimized by adherence to established safety precautions.

Pay Range:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required:

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