Clerical Assistant 2

NOTE: This posting will close on August 28, 2026, or after a total of 50 applications are received, whichever occurs first.

The Department of Transportation is looking for a Clerical Assistant 2 who is ready to take on meaningful work that supports daily operations across the Commonwealth. You will work in a fast-paced environment where attention to detail and strong communication skills make a direct impact. This position gives you the chance to build valuable experience while helping customers understand important financial processes. You will be part of a team that values accuracy, teamwork, and service.

This position supports key financial and customer service operations related to accounts payable and accounts receivable for statewide driver and vehicle programs. The work involves careful research, communication, and independent decision making.

As a Clerical Assistant 2, you will perform the following duties:

• Records Research: Review complex customer records, payment details, and case information to determine accurate financial outcomes
• Case Processing: Complete account payable and receivable actions by applying regulations and entering accurate updates into multiple systems
• Customer Communication: Respond to claimants and debtors through calls, letters, or email to explain decisions and gather needed information
• Financial Decisions: Make independent determinations on routine and unusual cases while escalating only when necessary
• System Coordination: Work with internal partners and external agencies to resolve case issues and apply payments correctly

• Full-time employment, 37.5 hours per week.
• Work hours are 8:00am to 4:30pm, Monday - Friday, with a 1-hour lunch.
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

• You must be able to perform essential job functions.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).