Supervisor, Revenue Operations (ROPS)

Posting Date

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply.

Our people make all the difference in our success.

We are looking for a motivated and results oriented leader who has proven success in a fast-paced environment. This position is responsible for daily operational oversight and directing teammates to ensure processes are being completed as expected, team is meeting critical KPI's to ensure timely and accurate insurance verification and coverage setting to maximize payments for life-sustaining dialysis services. In addition to supervisory responsibilities, this position will be responsible for intermittently leading and/or actively supporting the execution of strategic initiatives and special projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to prioritize and triage in a fast-paced environment
• Serve as escalation agent for team and partners to resolve questions or concerns with a high level of quality customer service
• Develop staffing plans that promote the most effective use of resources to ensure metrics and goals are achieved consistently with a high-level of accuracy
• Monitor team results to evaluate compliance, quality and effectiveness to identify opportunities for improving results
• Complete teammate employment activity such as hiring, promoting, job performance, evaluations including Performance Development Reviews (PDRs), PTO, and disciplinary action as required
• Address teammate relations issues appropriately and escalate to manager as necessary
• Maintain teammate records in compliance with DaVita policy's and any applicable laws
• Understand and communicate DaVita company policies and procedures

Special Projects

• Lead or actively participate in special projects
• Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
• Identify system and process improvements opportunities and make recommendations

Analytics/Reporting

• Perform root cause analysis and trending on large amounts of datasets and create detailed reports for strategic business issues and opportunities
• Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled

Other Duties

• Cross team collaboration throughout the revenue cycle
• Maintain teammate records in compliance with DaVita policy's and any applicable laws
• Understand and communicate DaVita company policies and procedures
• Champion the DaVita Mission and Values both internally and externally
• Attend team meetings, phone conferences, and training as scheduled or needed
• Perform other duties as assigned or required
• Travel required: up to 5%

MINIMUM QUALIFICATIONS

• Revenue cycle experience preferred especially knowledge of various types of insurances along with coordination of benefits.
• Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
• Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
• Demonstrated strengths in teambuilding and leadership skills
• Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
• Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint)

Job Location Address:

3201 S 323rd St, Federal Way, 98001-5023

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-TT1

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Beware of Recruitment Fraud

DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.

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