Principal Consulting Services Territory Manager

Make an impact by helping customers turn complex services engagements into successful outcomes. As a Principal Consulting Services Territory Manager, you will help lead the planning, delivery, and oversight of customer-facing consulting projects while partnering across Professional Services, Support, Sales, and leadership teams. You will be responsible for balancing customer needs, project risk, profitability, and delivery expectations across multiple engagements. We are seeking applicants with strong client leadership, strategic thinking, organizational skills, and the ability to bring teams together to create long-lasting success.

• Coordinate and execute customer product and service delivery projects from initiation through completion, helping ensure work is delivered on time and within budget.
• Contribute to strategic planning and the execution of large-scale operational deployments while maintaining visibility into project priorities, risks, and outcomes.
• Evaluate engagement profitability and risk, recommending client-focused solutions that maximize value while helping minimize delivery risk.
• Partner with Support and internal teams to resolve customer issues, strengthen client relationships, and serve as an escalation point for professional services and implementation concerns.
• Lead and participate in project kickoffs, planning sessions, steering committee meetings, and other customer engagements, both remotely and on-site.
• Support pre-sales activities through customer presentations, services planning, proposal development, work plan creation, and consultation on delivery strategy.
• Lead reviews of engagement scope, planning, cost estimates, and pricing while sharing best practices and subject matter expertise with team members.

• 8+ years' relevant experience with a demonstrated track record of success, including 3+ years' industry-specific or specialized experience.
• Strong presentation and communication skills, with the ability to engage customers, consultants, executives, and internal teams in both in-person and remote settings.
• Exceptional organizational, time management, and project sponsorship skills, with the ability to manage multiple priorities while maintaining attention to detail.
• Experience managing high-level profit and loss performance across multiple states while maintaining visibility into individual project performance.
• Strong analytical and problem-solving skills, with the ability to assess customer challenges and recommend practical, strategic improvements.
• Bachelor's degree or equivalent practical experience.

• Experience leading complex consulting, professional services, implementation, or large-scale customer delivery engagements.
• Ability and willingness to work at customer sites as needed and travel up to 50% based on business requirements.

#LI-SK #LI-REMOTE

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Range:

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

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