CEC Collections Specialist -Call Center

The Collections Specialist provides support to Sun Loan customers and branch offices from a centralized call center located in San Antonio, TX.

As a Collections Specialist, you will take a mix of inbound and outbound calls while collecting on past due or delinquent accounts. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service and inner competitiveness will allow you to excel in our fast-paced environment.

*Candidates local to the San Antonio market are preferred.

Responsibilities/Requirements:

• Call center environment that requires superior phone-based customer interaction (~90% outbound and ~10% inbound calls).
• Communicates with customers in a metrics-driven environment.
• Conducts skip tracing for overdue accounts not resolved with current information.
• Reviews assigned past due accounts to determine options to bring account current.
• Demonstrates excellent communication, negotiation and decision-making skills.
• Navigates multiple technologies while demonstrating resiliency and adaptability in a fast-paced environment.

Requirements:

• Minimum 3 years' experience in a call center environment.
• 1+ years' experience in collections preferred.
• Some college preferred.
• Bilingual (English/Spanish) required.
  
  

Work Schedule:

• 10am - 7pm Monday - Friday
• 2 Saturdays/month Possibly more as determined by the specific needs of the business
• 4-week paid training (8am - 5pm). Training hours may not coincide with your assigned schedule.

Work Authorization Notice

Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship. This means:

• Work Authorization Required: Candidates must already possess valid U.S. work authorization that permits employment with any employer.
• No Visa Sponsorship Provided: We are unable to sponsor employment visas (such as H-1B, O-1, etc.) or assume responsibility for transferring existing sponsorships at this time.

Benefits:

• Low-Deductible and affordable Medical Plans including medical, dental and vision.
• Competitive salary: Determined by various factors, including but not limited to, location, skills, knowledge, competencies and experience.
• 401K with company match.
• Paid Time Off including Holidays, Vacation and Sick time.
• Bonus opportunities.
• Career development.
• Formal and Comprehensive Training Program.

If you are ready to be a part of a company that values its employees, invests in their growth, and fosters a culture of success, then Brundage Management Co. is the place for you. Apply today and embark on a fulfilling career journey where your potential is recognized and rewarded.

Brundage Management Company, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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