New

Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Aug 22, 2026
Position Overview We are seeking a detail-oriented and customer-focused Customer Service Representative to join a high-volume call center team. In this role, you will handle inbound customer inquiries, assist with prior authorization questions, provide account support, and accurately document information across multiple systems. The ideal candidate thrives in a fast-paced environment, possesses strong computer skills, and is committed to delivering exceptional customer service. Key Responsibilities * Handle high-volume inbound customer calls and occasional follow-up calls. * Answer questions regarding prior authorizations, customer accounts, and general inquiries. * Maintain confidentiality while handling sensitive customer information. * Accurately enter and update customer information in multiple systems. * Navigate several software applications simultaneously while assisting customers. * Document customer interactions thoroughly and accurately. * Meet quality, accuracy, and productivity standards. * Handle approximately 50-100 calls per day depending on call complexity. * Provide professional and empathetic customer service on every interaction. * Follow established procedures and compliance guidelines. Required Qualifications * Minimum 1 year of recent call center experience within the past 2-3 years. * Minimum 1 year tenure in previous positions. * Experience working in a high-volume call center environment. * Strong customer service and communication skills. * Ability to navigate multiple computer systems simultaneously. * Strong data entry and documentation skills. * Typing speed of 30 WPM or higher. * Basic to intermediate computer proficiency. * High attention to detail and accuracy. Required Skills * Call Center Experience * Customer Service * High-Volume Inbound Calls * Data Entry * Computer Literacy * Multi-System Navigation * Documentation Accuracy * Problem Solving * Communication Skills Preferred Qualifications * Experience handling confidential or sensitive information. * Experience using CRM platforms and customer service software. * Prior authorization or healthcare customer service experience is a plus. * Experience meeting quality and productivity metrics. Job Type & Location This is a Contract to Hire position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tempe,AZ. Application DeadlineThis position is anticipated to close on Sep 4, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.