Platform Engineering Senior Manager

The Platform Engineering Senior Manager is a strategic leader who effectively cascades functional strategy and contributes to development of organizational policies in the areas of Platform Engineering and Product Application Security Engineering. The incumbent translates business segment strategy info functional plans and guides execution to ensure high performance and reliability of the company's cloud and on-premises systems. They lead teams to develop new methods and solve complex matters to create systems that are secure by design and to anticipate and reconcile complex security challenges.

This position is not hybrid/remote and will be located at our Cleveland Headquarters office.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

This position is also eligible for bonus based on performance and subject to the terms of the Company's applicable plans.

Leadership & Supervision

• Strategic leader, Directs operational units.
• Directs the activities of a functional area or multiple integrated departments through lower management.
• Leads team(s) to develop new methods and solve complex matters.
• Responsible for supporting the talent strategy through hiring, onboarding, learning & development, performance, succession planning, engagement, recognition, and inclusion, diversity, and equity practices.
• Responsible for fostering a work environment that encourages employees to act with integrity and respect.
• Responsible for setting employee objectives and expectations, monitoring and evaluating performance, providing meaningful feedback, and mentorship.
• Responsible for supporting employee career development.
• Contributes to development of strategies of a function or multi departments.

Knowledge & Application

• Participates with senior management to establish strategic plans and objectives. Makes final decisions on implementation and ensures operational effectiveness.
• Effectively cascades functional strategy and contributes to development of organizational policies.
• Accountable for actions that impact function or multiple department budgets.
• Works on complex issues where problems are not clearly defined and where fundamental principles do not fully apply.
• Translates business segment strategy into functional plans and guides execution. Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.
• Ensures budgets and schedules meet corporate requirements.

Collaboration & Interaction

• Interacts with senior management, executives, and/or major customers which frequently involves negotiating matters of significance to the organization.
• Reconciles multiple stakeholder views to drive business results.

POSITION REQUIREMENTS

Required:

• Bachelor's degree or higher in the information technology (IT) field. In lieu of a degree, at least 11 years of experience in IT
• 8+ years of experience in IT
• 4+ years of experience managing direct reports

Preferred:

• Demonstrated success leading enterprise SaaS platforms and vendor relationships, including platform lifecycle management, contract and license optimization, security and compliance oversight, service-level management, and adoption of SaaS best practices across the organization.
• Experience in platform engineering
• 8+ years of leadership experience managing large-scale engineering organizations supporting mission-critical enterprise platforms and digital customer experiences
• Experience establishing application platform engineering governance, operating models, and organizational structures that drive scalability, reliability, security, and business value across multiple product and engineering domains
• Demonstrated ability to influence stakeholders and align technology investments with business strategy while leading complex, multi-platform ecosystems that include identity, commerce, content, search, data, and architecture capabilities
• Proven track record of delivering complex, cross-functional technology initiatives on time and within budget, with accountability for strategic roadmaps, milestone achievement, resource planning, and measurable business outcomes.
• Experience establishing and leading operational excellence practices for enterprise platforms, including service reliability, availability, performance management, incident response, disaster recovery, observability, and continuous improvement programs.