HEALTHCARE ACCESS QUALITY ANALYST

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals - its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children's Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with Advanced Recovery Systems.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America's Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org (opens in new window)(opens in new window) (opens in new window) to learn more.

Manages comprehensive HCA registration compliance integrity system and works toward goals and objectives for optimizing departmental performance and denial mitigation. Has a sound understanding of the payor policies related to denials and appeals process for denials deemed within Healthcare Access scope.

• Reviews and analyzes denial data for all denials occurring within the scope of HCA to determine denial trends and helps develop remediation plans and/or workflow resolutions.
• Presents denial metric driven information and workflow opportunities to Healthcare Access Leadership
• Reviews and analyzes Notice of Admission submission to ensure we are submitting within payer driven requirements.
• Analyze IP Only CPT codes for scheduled procedures to help identify best practice to identify and ensure proper authorization is obtained for the CPT code and site of service.
• Develop and maintain Executive Summary for Medicare Compliance Reports and collaborate with leadership on trends and opportunities for compliance within the IMM, MOON, and MSPQ collection process.
• Collaborate with Epic IT to ensure optimization of Epic Registration Dashboards for quality and productivity.
• Collaborate with Revenue Cycle University to develop annual CLN's and quality assurance processes for all HCA Team Members. Develops and monitor EPIC reports and work queues to ensure timely response to denied cases and appeals and provides follow-up on cases until resolution has been achieved.
• Evaluate trends found in Epic DNB, Claim Edit, and Patient work queues and help develop remediation plans for leaders to deliver to front end users.
• Assist in the on-going support of data collection, analyzation, and developing/implementing new strategies to ensure an effective registration process.
• Participate in development of documents to drive quality improvement, including the design of quality monitoring forms and quality standards. Document and update policy, process, procedures, guidelines, and training materials.
• Develops and maintains positive, collaborative, supportive working relationships with all members of the organization.
• Serve as a Subject Matter Expert on all areas within the scope of HCA. Provides support to all HCA in Camden and Cape May. All other duties as assigned by HCA Leadership

• Minimum four years' experience preferred in hospital, ambulatory, patient access, or related revenue cycle experience.
• Demonstrated ability to research, collect, and present information.
• Strong computer skills; proficiency with Microsoft Office suite. Thorough understanding of ICD-10, CPT codes, HCPCS codes. Epic User Web / Optimization skills required.
• Excellent interpersonal skills as well as superior writing skills. Deadline oriented; ability to work independently and in a team environment. Ability to manage multiple complex and concurrent projects.

Bachelor's Degree preferred.

HFMA certification or equivalent certification in NAHAM, AAHAM preferred.

• Healthcare experience preferred.
• Knowledge of Payor Portals & Policies
• Knowledge of EPIC account, patient, and referral wqs

The New Jersey Pay Transparency Act requires disclosure of the pay range for this position.

A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.

Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact talent-acquisition@cooperhealth.edu