Customer Support * Hardware Installation Technician * Level I

Location: Rockville, MD

Work Arrangement: Remote | On-Site Support as Required

Salary Range: $50,000 - $62,000 annually

Citizenship Requirement: U.S. Citizen or Lawful Permanent Resident

Security Requirement: Must be eligible to obtain and maintain a Public Trust

Who We Are

RCG, Inc. is a growing federal contracting company proudly Certified as a Great Place to Work for four consecutive years. We are committed to providing high-quality technology solutions and exceptional customer support to our federal government clients.

The Opportunity

RCG is seeking a Customer Support - Hardware Installation Technician - Level I to provide Customer Service (CS) Field Support for our government customer. This position will support hardware installation, network configuration, site assessments, technical documentation, and end-user support. The successful candidate will work remotely but must be available to report on-site at a customer-designated location as required to perform installations, site surveys, testing, and other field-support activities.

What You'll Do

• Conduct site surveys to assess and document existing network configurations and user requirements.
• Assist with the design and optimization of network topologies.
• Analyze technical requirements and prepare specifications for hardware acquisitions.
• Prepare engineering plans and site installation Technical Design Packages (TDPs).
• Develop and coordinate hardware installation schedules.
• Prepare drawings documenting configuration changes at customer sites.
• Prepare site installation and test reports.
• Configure computers, communications devices, and peripheral equipment.
• Install and configure network hardware.
• Test installed equipment and troubleshoot basic hardware and connectivity issues.
• Train site personnel on the proper use and operation of installed hardware.
• Build specialized interconnecting cables as required.
• Maintain accurate technical and installation documentation.

What We're Looking For

Required Qualifications

• High school diploma or equivalent.
• Minimum of one (1) year of technical customer support experience.
• Experience installing, configuring, or supporting computer hardware, network equipment, communications devices, and peripherals.
• Basic knowledge of network configurations and network hardware.
• Ability to conduct site surveys and document technical and user requirements.
• Ability to read, develop, or maintain technical drawings and installation documentation.
• Basic hardware and network troubleshooting skills.
• Strong customer service and communication skills.
• Ability to communicate technical information effectively to end users.
• Strong organizational skills and attention to detail.
• Ability to work independently and coordinate installation activities and schedules.
• Available to report on-site at a customer-designated location as required.
• Ability to successfully obtain and maintain a Public Trust.

Work Environment

This position is primarily remote; however, the selected candidate must be available to report on-site at a customer-designated location as required to support site surveys, hardware installations, testing, troubleshooting, and other field-support activities.

Please Note

Due to the requirements of this federal program, successful candidates must be a U.S. Citizen or Lawful Permanent Resident and must be eligible to obtain and maintain a Public Trust. Employment is contingent upon successful completion of all applicable government background investigation and customer onboarding requirements.

Why You'll Love Working Here

• Work for a company proudly Certified as a Great Place to Work for four consecutive years.
• Gain hands-on experience supporting hardware, networking, and field-service activities in a federal environment.
• Work with a variety of computer, communications, and network technologies.
• Opportunities for technical training and professional growth.
• Comprehensive benefits including medical, dental, vision, paid time off, paid holidays, and a 401(k) with company match.

Equal Opportunity Employer

RCG, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law