Navigator, IT & Security, Global

Information Technology Department

The Information Technology Department architects and operates the digital foundation powering Vantage Data Centers' global operations while pioneering the intelligent transformation of how we work. Our integrated IT/AI organization delivers enterprise-grade infrastructure, networking, cybersecurity, and end-user services with operational excellence, while simultaneously developing artificial intelligence capabilities that drive measurable business value. We are transforming our service delivery model around ITIL best practices, comprehensive automation frameworks, and governance structures that enable both stability and innovation. Our teams collaborate across Infrastructure, Network, Service Desk, IT Engineering, and Artificial Intelligence functions, emphasizing service over technology and recognizing that success is measured by business outcomes rather than technical implementations. This is an exceptional time to join as we fundamentally reshape how technology serves the organization, creating an environment where operational discipline and innovative experimentation work as complementary forces.

Artificial Intelligence Team

The Artificial Intelligence Team exists to amplify human potential through intelligent technology. We're building an AI-powered ecosystem that transforms how Vantage creates value, freeing our people from routine work so they can focus on innovation and strategic thinking that truly differentiates us in the market. Through responsible AI implementation across operations, engineering, and business functions, we're not just automating processes; we're reimagining what's possible when human creativity partners with artificial intelligence. Our approach centers on measurable business outcomes, ethical governance, and creating capabilities that make every team member more effective while positioning Vantage at the forefront of the intelligent infrastructure revolution.

Position Overview

This position can be based remotely in the United States.

The Navigator, IT & Security, Global serves as a trusted advisor and discovery catalyst embedded within Vantage's IT & Security function. This role acts as the critical bridge between business operations and AI possibilities, translating operational friction points into validated opportunities for AI-driven transformation. Rather than managing programs or building solutions, this Navigator discovers, validates, and prepares high-impact AI opportunities for rapid prototyping by the Accelerators team. Operating as an embedded AI business partner, this role focuses on AI-driven transformation within Vantage's IT infrastructure and cybersecurity functions. This Navigator serves as the embedded business partner for IT and Security teams, identifying opportunities where AI can strengthen security posture, optimize IT service delivery, enhance threat detection and response, and improve the technology experience for all Vantage employees while maintaining the rigorous security standards required of a critical infrastructure provider. This position represents the front line of Vantage's AI transformation within IT & Security, where strategic vision meets operational reality. Success requires equal parts business acumen, technical fluency, and the interpersonal skills to build trust across diverse stakeholders who may be skeptical, curious, or enthusiastic about AI's potential.

Essential Job Functions

• Embed within IT & Security teams to build trusted relationships with IT leaders, security architects, infrastructure engineers, and service desk management, becoming the go-to resource for AI opportunity identification across technology and cybersecurity operations.

• Conduct structured discovery sessions to map current state workflows across IT service management, cybersecurity operations, infrastructure monitoring, identity and access management, endpoint protection, and vulnerability management, identifying where AI can enhance detection, response, and operational efficiency.

• Translate IT and security challenges into preliminary AI use cases, assessing feasibility against available SIEM data, IT service management records, infrastructure telemetry, and threat intelligence feeds.

• Validate AI opportunities through rapid assessment of business value potential, evaluating impact on mean time to detect/respond, incident volume reduction, service desk efficiency, infrastructure availability, and security posture improvements.

• Develop detailed intake documentation capturing technology and security context, data source inventory from SIEM/ITSM/monitoring platforms, integration requirements, security classification, and success criteria for the Accelerators team.

• Maintain deep understanding of cybersecurity frameworks, IT service management best practices, and the unique security requirements of data center operators who serve as critical infrastructure providers.

• Champion responsible AI principles in security contexts, ensuring proposed solutions maintain appropriate security controls, avoid creating new attack surfaces, and include human oversight for critical security decisions.

• Build a champion network within IT & Security, identifying security analysts, infrastructure engineers, and service desk leads who can validate AI concepts against real-world operational scenarios.

• Monitor emerging AI capabilities for cybersecurity and IT operations including AI-powered threat detection, automated incident response, predictive infrastructure management, and intelligent service desk routing.

Duties

• Conduct regular listening tours within IT & Security to understand evolving threat landscapes, infrastructure challenges, and service delivery improvements that could benefit from AI augmentation.

• Facilitate workshops that help IT and Security leaders envision AI-powered capabilities beyond basic rule-based automation, exploring behavioral analytics, predictive maintenance, and autonomous response.

• Document opportunity assessments capturing security impact, technology platform integration requirements, risk classifications, compliance considerations (SOC 2, ISO 27001), and resource implications.

• Collaborate with Security and Compliance teams to ensure all proposed AI solutions strengthen rather than weaken security posture, and align with information security policies and regulatory requirements.

• Partner with IT & Security leaders to develop success criteria focused on security and service KPIs including detection rates, response times, incident volumes, service availability, and user satisfaction.

• Identify cross-functional synergies, particularly where IT and security capabilities can enhance operational technology in data center environments.

• Contribute to methodology improvement with insights from security-sensitive environments where AI solutions must meet stringent access controls and audit requirements.

• Translate AI concepts into IT and cybersecurity terminology, building AI literacy while maintaining appropriate security awareness across technology teams.

• Support change management by addressing concerns about AI in security decision-making, emphasizing augmented intelligence approaches that amplify analyst capabilities.

• Track discovery pipeline health within IT & Security, reporting on opportunity conversion and demonstrating value of the intake function.

• Handle additional duties as assigned by Management.

Job Requirements

• Minimum 5-7 years overall work experience, with 3+ years in IT operations, cybersecurity, or technology infrastructure management, preferably within critical infrastructure or data center environments.

• Strong foundation in IT service management frameworks (ITIL), cybersecurity operations, infrastructure monitoring, and the technology stack supporting enterprise operations.

• Practical understanding of AI capabilities for cybersecurity and IT including machine learning for threat detection, NLP for ticket classification, predictive analytics for infrastructure management, and automated response orchestration.

• Familiarity with security platforms (SIEM, SOAR, EDR), IT service management tools (ServiceNow preferred), and infrastructure monitoring platforms that inform data availability for AI solutions.

• Understanding of cybersecurity frameworks and compliance requirements including SOC 2, ISO 27001, NIST, and industry-specific security standards for critical infrastructure providers.

• Demonstrated ability to translate technology and security challenges into structured opportunity assessments that balance innovation with risk management.

• Experience conducting discovery in security-sensitive environments where data classification, access controls, and confidentiality requirements constrain how information is shared and analyzed.

• Proven capability to build credibility with both strategic IT leaders and hands-on security practitioners, adapting communication across executive and technical audiences.

• Track record of identifying technology or security improvements that delivered measurable gains in security posture, operational efficiency, or service quality.

• Comfort with the tension between innovation and security, demonstrating judgment about when AI augmentation enhances versus potentially compromises security operations.

• Excellent listening skills and genuine curiosity about IT and security operations, combined with discretion regarding sensitive security information.

• Travel required is expected to be 15-25% for stakeholder engagement across IT and Security functions.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• Salary Range: $165,000 - 170,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)

• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

#LI-CD1 #LI-Remote