Operations Manager, Global Operations (Overnight)

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs - we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

Position Summary

The Global Security Operations Center (GSOC) Manager is responsible for overseeing the 24/7 monitoring, analysis, and response operations that safeguard the organization's people, assets, information, and global operations. This role leads GSOC analysts and supervisors, ensures operational excellence, delivers actionable intelligence, and drives continuous improvement of security technologies, incident response protocols, and risk mitigation workflows.

Key Responsibilities

1. GSOC Operations Management

• Direct daily operations of the Global Security Operations Center, ensuring 24/7 situational awareness and rapid response capabilities.
• Oversee monitoring of global incidents, threats, alarms, and intelligence feeds that may impact personnel, facilities, or business continuity.
• Ensure consistent application of standard operating procedures (SOPs), escalation protocols, and reporting requirements.
• Manage staffing levels, shift schedules, and workload distribution to maintain uninterrupted coverage.

2. Team Leadership & Development

• Lead, train, and mentor GSOC analysts, shift leads, and supervisors in security monitoring, risk assessment, and incident management.
• Conduct performance reviews, coaching sessions, and professional development planning.
• Foster a high-performance culture that prioritizes accountability, accuracy, and swift decision-making.
• Promote team communication and knowledge sharing across shifts and global offices.
• Promote team excellence and standards through leadership.

3. Incident Management & Escalation

• Serve as the senior point of escalation for major incidents impacting global operations.
• Oversee real-time incident triage, threat analysis, response coordination, and after-action review processes.
• Ensure timely and accurate communication to leadership, security teams, and stakeholders during critical events.
• Manage the creation and distribution of incident reports, summaries, alerts, and situation updates.

4. Technology, Systems & Data Management

• Oversee GSOC systems including video surveillance, case management, mass notification, and threat intelligence platforms.
• Partner with IT and security technology teams to optimize system uptime, integration, and data quality.
• Identify, evaluate, and recommend new technologies to improve situational awareness and operational efficiency.
• Ensure cybersecurity best practices are followed within GSOC systems and workflows.

5. Risk Monitoring & Intelligence

• Supervise the collection, verification, and analysis of global threat intelligence relevant to company operations and personnel.
• Ensure the team produces high-quality intelligence products, briefings, and risk assessments.
• Support travel risk management, executive protection programs, and regional security teams with real-time intelligence.
• Maintain awareness of geopolitical trends, crime patterns, natural disasters, and emerging threats.

6. Compliance, Quality Assurance & SOP Development

• Maintain, update, and enforce GSOC policies, procedures, and best practices.
• Conduct regular audits of incident handling, reporting accuracy, and analyst performance.
• Ensure compliance with privacy laws, data-handling standards, and internal security policies.
• Implement quality control measures to ensure consistent operational excellence.

7. Cross-Functional Collaboration

• Liaise with corporate security, regional security managers, crisis management teams, HR, legal, IT, and business unit leaders.
• Support crisis management activations and business continuity operations during significant events.
• Provide subject matter expertise for security planning, risk mitigation initiatives, and new site openings.
• Coordinate with third-party partners, vendors, and monitoring providers as needed.

8. Reporting & Metrics

• Develop and maintain performance metrics, KPIs, and dashboards for GSOC operations.
• Present regular operational summaries and insights to senior leadership.
• Identify trends and implement process improvements to enhance efficiency and risk mitigation.

• Bachelor's degree in security, Intelligence, Emergency Management, or related field (or equivalent experience).
• 5-7+ years of experience in security operations, intelligence analysis, or emergency response (GSOC experience required).
• 2-4+ years in a supervisory or managerial role.
• Strong understanding of GSOC technologies, incident management frameworks, and intelligence processes.
• Excellent communication, decision-making, and leadership skills.

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.