New

Passenger Service Representative

New York City Department of Transportation
$44,545.00 - $74,134.00
United States, New York, Staten Island
Aug 26, 2026
Under general direction, serves as the Passenger Service Office representative for the Staten Island Ferry and reports directly to the Customer Service Manager. The selected candidate will be responsible for the Lost and Found operation and perform related administrative and customer service duties. EXAMPLES OF TYPICAL TASKS: Maintains a portion of the Staten Island Ferry 311 system for lost and found items, permit requests, and complaints. Assists passengers with directions, transit maps, schedules, and tourist information. Responds to complaints and lost and found inquiries by mail, email, telephone, and/or in person. Drafts correspondence, collects and enters data into electronic and paper files, and performs related duties as assigned. COMMUNITY ASSOCIATE - 56057 Minimum Qualifications Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above. Preferred Skills -Proficiency in Microsoft Word, Excel, and Outlook. -Strong written, verbal, and analytical skills. -Excellent customer service and public-facing communication skills. -Strong organizational skills and attention to detail. -Ability to handle multiple assignments. -Bilingual skills are a plus. Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.