Member Account Specialist

• This role serves members both in person and by phone. Which environment do you feel most effective in, and why?
• Are you comfortable switching between teller work, call center duties, and administrative followup based on member needs?

• Number of Contractors Needed: 2
• Preferred Candidate Location: LOCAL ONLY, FULLY onsite position (no remote)
• Mileage Reimbursement: Yes, for unexpected work location changes approved by management.
• Travel Required: Yes, after initial training will move between the credit branch locations.
• Handling of Sensitive Information: Yes
• Work Schedule: A work shift between 8:00am - 6:00pm
• Required Certifications: No

• MUST have minimum 1 year experience banking experience either as a front desk teller (not seeking candidate who worked back office for this role)
• MUST have minimum 1 year experience in a call center position related to the finance industry handling customer calls/problem resolution such as banking account questions
• Must be able to operate a computer and other office equipment
• Must be skilled when working with details such as numbers and names
• Must have the ability to effectively communicate with members both verbally and in writing
• Must have the ability to consistently provide excellent professional service
• Must be able to work in an environment of multi-tasking
• Must be able to exercise active listening and problem-solving skills in complex conversations, offering patience and support

• Strong work ethic
• Adaptability
• Time management
• Organizational skills
• Stress management

Additional skills that would be beneficial for the role.

• Work at our call center on the phone and in person at one of our designated branch locations
• Inform, Educate, and Advise members, regardless of the individual circumstances.
• Perform transfers, withdrawals, loan payments by transfer and advances from lines of credit by transfer or check. Takes check orders over the phone and processes Credit Card Payments and other consumer loan payments.
• Assist members with the transfer program, payroll deductions, direct deposit, stop payments, account-based inquiries, consumer loan and credit card inquiries.
• Promote the credit union by cross-selling products and services focusing on department goals and member needs.
• Cash handling and teller duties when applicable.
• Handle member inquiries and solve problems.
• Other duties may be required and assigned by the manager.
• Comply with all published DECU & regulatory policies and procedures including, but not limited to, Risk Management policies.
• Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
• Report all Risk Management Policy violations in accordance with policy

• Minimum High School Diploma or GED

• Must have prior experience in a Customer Service and/or Problem Resolution role
• MUST have prior banking experience as a teller

• Round 1 - Virtual Team Interview
• Round 2 - The interview will be conducted on site at our Boulders office along with the completion of a Hays Aptitude Test

Interview and decision making will occur within a one-week period if possible.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.