Patient Navigator

Job Title: Patient Navigator

Location: RWJ - 379 Campus Dr,

Somerset

Department Name: Administration-Primary Care

Req #: 0000263114

Status: Salaried

Shift: Day

Pay Range: $45,000.00 - $63,000.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

As part of RWJBarnabas Health Medical Group, the Patient Navigator plays an instrumental role in supporting medical group practices in achieving improved performance across various Value-Based Programs. The Patient Navigator works directly with the Primary Care Service Line, practice leadership, and physician leadership teams to support the efficient delivery of value to patients and physicians while advancing the RWJBH "One System - One Family" model.

The Patient Navigator serves as a key practice-facing resource responsible for aligning transformation activities, identifying opportunities to improve value-based performance, supporting workflow redesign, and facilitating the implementation and dissemination of initiatives across Medical Group practices. This role uses data and practice insights to identify gaps in care and performance, develop actionable strategies, educate practice teams, and support sustainable improvements in clinical and operational workflows.

As a Patient Navigator, a typical day might include the following:

• Reviewing Epic data and value-based care metrics to identify opportunities and actionable targets for primary care practices
• Meeting with practice managers to review performance, discuss action items, and develop strategies to improve outcomes
• Attending monthly partner meetings and preparing presentations, including annual wellness visit data
• Supporting practice operations by implementing workflow changes and helping teams adopt sustainable processes
• Providing Epic education and training to providers and staff as needed
• Serving as a liaison between the Medical Group, primary care practices, and physician leadership by sharing information and gathering feedback
• Developing reports with practices, providers, and staff to understand needs and monitor progress
• Assisting with patient outreach and efforts to close gaps in care
• Identifying low-performing areas and serving as an escalation point to help address barriers and improve value-based care performance
• Reviewing upcoming value-based programs and coordinating participation with the Primary Care Service Line

This role might be for you if:

• You enjoy building strong relationships and partnering with primary care teams to solve problems.
• You are comfortable working with data and can translate Epic reports and population health metrics into practical next steps.
• You are energized by practice operations, workflow redesign, and helping teams successfully navigate change.
• You communicate with curiosity, patience, and confidence and can work effectively with physicians, practice managers, and staff.
• You enjoy being out in the field, working directly with practices, and seeing the impact of your work firsthand.
• You are proactive, adaptable, and comfortable managing multiple priorities across different practices.
• You have an interest in improving value-based care, quality, and patient outcomes.
• Schedule: Day shift, Monday through Friday 8AM-4:30PM or 8:30AM-5PM, Full-Time 40 hours per week

To be consider for this opportunity, you must have an Associate's Degree in healthcare administration, business, or a related field and 3-5 years of experience in practice management, healthcare operations, or a related role. Knowledge of medical terminology and HIPAA requirements is also required. Travel required. This role requires up to 75% travel throughout the Jersey City/Hoboken area and a valid New Jersey driver's license with dependable transportation. A bachelor's degree in healthcare administration, business, or a related field is preferred. Epic, population health, physician practice experience, and LEAN/Six Sigma certification are also preferred.