Community Solutions, Service Delivery Analyst

Seeking a role where your organizational skills and attention to detail drive customer satisfaction? As a Service Delivery Analyst at Spectrum, you will coordinate seamless activation experiences, collaborating across teams to ensure everysaleand installation process runs smoothly. With your dedication and versatility,you'llplay a vital role in managing projects and resolving challenges that directlyimpactour customers.

HowYou'llMake an Impact

• Coordinate customer activation processes, serving as the project manager for SCS sales contracts and overseeing interactions with Sales, Sales Support, Construction, Field
• Operations, SCS Bulk Care, BOSSB and other internal stakeholders
• Lead andparticipatein customer kick-off calls and planning sessions to ensure clarity and progress throughout the sales and installation cycle
• Prepare and distribute daily,weeklyand monthly sales status updates,maintainingaccuratereporting on all assigned orders
• Manage order flow, project and order management, installations,changesand related post-sales functions to ensuretimelyand efficient completion
• Solve problems independently, handle complex issues and escalations and aggressively research solutions when challenges arise
• Facilitate communication with Owners post-sale by preparing proposals,lettersand other client correspondence, including securing Certificates of Insurance as needed
• Identifyprocess gaps and take initiative to implement creative and critical solutions, adapting to changing tasks,prioritiesand schedules

Working Conditions

• Office environmentwith some travel

WhatYou'llBring to Spectrum

Required Qualifications

Education

• Bachelor's degree from a four-year college or university or equivalent training,educationand experience

Experience

• 3+ years of account management experience, preferably in the telecommunications industry

Skills

• Ability to read, write,speakand understand English
• Conduct presentation meetings with large groups and communicate effectively with customers and internal stakeholders
• Build strong working relationships with master agents and their partners
• Comfortable escalating issues within various levels of the organization
• Self-directed, able to handle multiple tasks efficiently and effectively with minimal supervision
• Effective verbal and written communication skills withproficiencyin Microsoft Office
• Multitask in a demanding environment with little supervision and multiple requests from business units
• Utilize personal computer and software applications

Preferred Qualifications

Skills

• Experienced in coordinating andfacilitatingmeetings with cross-functional groups