Work Order Specialist I (UNION)

When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture.

The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields - each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders.

At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more!

If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences - then Chugach Government Solutions may be the right fit for you!

This is a full time, onsite position on Maxwell Air Force base in Montgomery, Alabama.

The Work Order Specialist I provides operational support for, and administration of, the Air Force Civil Engineering work order process. This position enters data into software programs and electronic project files. Coordinates work order requests on repair projects. Administrative tasking, ensuring project paperwork is complete. Memo editing for accuracy and edits for accuracy, grammar, format, and completeness. The customer service unit ensures customers are provided courteous, prompt, and effective service. This role collaborates with coworkers, facilities workers, and supervisors to schedule and package work activities to maximize work efficiencies while minimizing contract resources.

This is a full time, onsite position on Maxwell Air Force base in Montgomery, Alabama.

Essential Job Duties:

• Monitors work schedules to determine work priorities.
• Assists in managing incoming work orders and maintenance activities from customers, to include distributing, tracking, data logging, filing, reporting, and archiving.
• Ensure Planner/Schedulers are providing accurate documentation to get the project ready for execution.
• Assists with compiling, coordinating, reviewing, and processing project records, reports, and submittals.
• Monitor and track workflow management programs.
• Determine corrective actions which will ensure a high level of professional, courteous customer service delivery always.
• Ensures accuracy of incoming work order data and proper classification of work order tickets prior to forwarding them to appropriate departments for execution.
• Review work in progress to ensure procedures are being followed while meeting the highest level of customer service standards.
• Interfaces with external and internal customers, as required, maximize productivity, and minimize lost time in a professional, pleasant, and courteous manner.
• Reviews correspondence and communication from customers, such as customer survey results, and other inquiries and responds to them in a timely fashion with accurate professional responses.
• Interacts with other teams to coordinate work, quality, and safety standards.
• May occasionally be required to operate Customer and Company-owned motor vehicles.
• Perform other duties as assigned in accordance with contractual, functional, and mission requirements.

Mandatory:

• High School Diploma, or equivalent.
• Minimum of 1 year of customer service work experience.
• Minimum of one year of data entry experience.
• Knowledge of preventive maintenance programs, construction and repair terminology, project closeout procedures.
• Experience using Microsoft Office applications. Prefer experience with NexGen IT software.
• Prefer experience working in a military environment and familiarity with Air Force Civil Engineering guidance, rules, and regulations and/or government contracting.
• Ability to pass pre-hire background and drug tests.
• Strong customer service skills.
• Ability to deal with a variety of people in a professional, courteous manner in diversified situations.
• Ability to obtain and maintain access to U.S. Government Installations through the Defense Biometric Identification System (DBIDS)/Common Access Card (CAC).
• Ability to successfully pass any background checks and/or drug testing required on the contract.
• Valid Driver's License with acceptable driving record pertinent to the position.
• U.S. Citizenship.

Physical Requirements:

• Ability to use standard office equipment/tools required for the position (computer, phone, tablet, copy machine, hand-held radio, etc.)
• While performing duties of this job, the employee is occasionally required to stand or sit for long periods at a time, use of hands and fingers, vision, hearing, and speaking.

Chugach Government Solutions is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law.

Chugach will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any of its subsidiaries, please email ada@chugachgov.com.

Chugach Government Solutions supports pay transparency and is committed to equitable and competitive compensation practices. Compensation for this role will be determined based on factors including job responsibilities, experience, skills, internal equity, geographic location, and applicable contract requirements. Where required by law, compensation ranges will be provided to candidates during the hiring process.