New 
Bilingual Reservation Sales Associate
 Omni Hotels & Resorts | |
17-18
| |
 United States, Nebraska, Omaha | |
| 11819 Miami Street (Show on map) | |
 Aug 29, 2026 | |
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Position Summary:
As a Bilingual Reservation Sales Associate, you will serve as a brand ambassador and trusted guest resource, delivering exceptional service experiences through every interaction. This role is responsible for handling reservation inquiries, in English & Spanish, with professionalism, warmth, efficiency, and attention to detail while maximizing revenue opportunities through consultative sales techniques and personalized guest engagement. The ideal candidate is passionate about luxury hospitality, thrives in a fast-paced environment, and is committed to creating memorable guest experiences that reflect the highest standards of service excellence. Essential Job Functions/Qualifications: * Deliver an elevated luxury service experience that reflects the culture and standards of Omni Hotels & Resorts * Build meaningful guest relationships by actively listening, anticipating needs, and providing personalized reservation experiences * Process inbound reservation inquiries accurately and efficiently while utilizing strategic sales techniques to maximize revenue opportunities * Assist guests with reservation modifications, cancellations, upgrades, and special requests * Promote and enroll guests into the Select Guest loyalty program in accordance with brand standards and call flow procedures * Respond to all guest inquiries professionally, courteously, and with a solutions-oriented approach * Maintain a positive, polished, and collaborative attitude toward guests, colleagues, and leadership * Operate telephone and reservation systems with accuracy and efficiency * Demonstrate thorough knowledge of current company policies, procedures, hotels, packages, and promotional offerings * Maintain comprehensive knowledge of luxury hospitality sales techniques, reservation procedures, and guest service best practices * Perform additional duties and responsibilities as assigned to support operational and business needs Knowledge/Skills/Abilities: * Passion for luxury hospitality, hotels, and guest experience excellence * Previous hotel, resort, hospitality, or luxury call center experience preferred * Strong sales aptitude with the ability to confidently recommend upgrades, packages, and tailored guest experiences * Exceptional verbal and written communication skills with a polished and professional demeanor * Ability to maintain strict confidentiality and exercise sound judgment in sensitive situations * Highly organized with strong multitasking, time management, and attention-to-detail skills * Ability to manage a high volume of guest inquiries with professionalism, efficiency, and a commitment to delivering exceptional luxury service experiences * Receptive to coaching and committed to continuous improvement and professional growth * Expected to uphold performance benchmarks while delivering exceptional guest service * Consistent and reliable attendance required * Motivation to grow within the organization and pursue long-term career development opportunities Minimum Qualifications: * Fluent in English and Spanish languages - Reading, Writing and Speaking * High School Diploma or GED required * 3-years previous hotel or call center experience preferred * Computer proficiency to include Microsoft Office and Windows Why Join Omni Hotels & Resorts? At Omni Hotels & Resorts, we are committed to delivering unforgettable luxury experiences through personalized service and genuine hospitality. As a Reservation Sales Associate, you will play an essential role in shaping each guest's journey from the very first interaction while building a rewarding career within a world-class hospitality organization. Equipment - Associates participating in the Work at Home program will be responsible for providing the following equipment: Required PC/Laptop Hardware and OS (Apple not supported): (May be subject to change at a later date) * 64-bit Windows 11 or newer version * Processor - I5 or AMD Ryzen 5 or better * 8GB Ram * 100GB Hard Drive free disk * Windows Updates are showing up to date. * 1 NIC (Ethernet port) * USB Connection (at least 3 ports) * Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats) * Suggested System - Windows Defender * McAfee and AVG anti-virus systems are not supported. * Power Surge Protector * Logitech USB Headset Mono/Stereo H650e or H570e Other Items Required: * Full screenshot of www.speedtest.net of completed speed test. * Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload. * Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse. * Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator) Other Items Suggested: * Additional Monitors Highly Suggested for ease of process * Ergonomically approved desk chair and desk work surface * Smoke Detector * Fire extinguisher 2.5lbs or more * First Aid Kit * Copy of Declarations page of Homeowner's/Renter's Insurance Important Notes: * Please provide pictures of the above requirements. * A Wireless Connection is NOT allowed for our Work at Home Associates * A Wireless mouse or keyboard is NOT allowed. * No one else can be on / using your internet during your scheduled shift. * No devices can be connected to your internet during your scheduled shift. * Satellite internet is not permitted. * Microsoft Teams must be downloaded on personal desktop for technical assistance. Omni may modify its provision of equipment resources upon notice to the Associate. | |