Field Equipment Specialist - Covers Midwest/West Central Region

WHO WE ARE

Helena Agri-Enterprises, LLC is an innovator and service provider for agricultural and professional markets in the United States and around the world. We are one of America's only retailers and distributors with expertise in formulation, research and development, precision technology, data solutions, professional application and manufacturing. For nearly 70 years our people have been driven to provide sustainable solutions that help feed, clothe and fuel the world. With over 450+ locations nationwide and over 6,000 employees we rank among the top agricultural service companies in volume and sales of agricultural products and services.

ABOUT THE JOB

The Field Equipment Specialist serves as the corporate contact for field locations regarding technical service of custom application equipment and works with vendors to ensure uptime with machinery for the busy seasons. This individual coordinates vendor services programs with locations and serves as the first line of defense direct with the equipment manufacturer on a down machine. This specialist supports locations by training new applicators in the field, trouble-shooting variable rate applications and machine set-ups and calibration, and by providing expertise with GPS-related products and issues, including field data collection software and hardware.

WHAT YOUR DAY WILL LOOK LIKE

• Visits locations to inspect equipment and improve maintenance costs by overseeing maintenance and cleaning of equipment.
• Makes recommendations and coordinates with vendors about performing preventative maintenance inspections on all equipment under warranty at least once per year.
• Works with vendors to set up operator training to increase awareness of proper operation and maintenance of equipment.
• Works to update Helena's training programs as available resources for employees to earn credits towards applicator certification.
• Works to initiate a training program for Helena in order for us to be used as an available resource to earn credits towards applicator certification.
• Works with locations to solve service problems.
• Sets up and coordinates vendors for service work.
• Serves as the corporate contact for all major service issues.
• Performs technical service work at locations when necessary.
• Promotes VRA, yield monitor and guidance equipment to Helena locations.
• Serves as the key contact for service on existing and new systems.
• Assists locations in customer-related sales and installations.
• Attends vendor meetings and training programs.
• Works to generate long-term business partnerships with equipment manufacturers and vendors.
• Serves as the primary contact for vendors on technical, service and program updates.
• Serves as a member of the equipment advisory council of revolving Branch Managers and corporate leaders to establish and implement company guidelines on suppliers, maintenance, justification and disposal of rolling assets.
• Provides notifications to Branch Manager, Division Manager and Equipment Services Manager prior to all location visits and service calls.
• Follows up on all location visits and service calls with a written call report outlining activities and observations or recommendations.
• Works on special projects as needed.
• Provides excellent customer service to all internal and external customers.
• Other work-related duties as assigned by your leader.
• Reliable and regular attendance is required.
• Follows all company policies and procedures.

EDUCATION & EXPERIENCE

SKILLS & QUALIFICATIONS

• Organizational and interpersonal skills.
• Ability to mechanically operate field equipment.
• Ability to set up and calibrate operating systems such as monitors, controllers and guidance systems.
• Computer skills including working knowledge of Microsoft Office are required.
• Traveling by various means up to 50% of the time is required.
• Ability to read, write and speak in English is required.
• Communicating in Spanish is a valuable skill at Helena.
• Valid U.S. driver's license is required and must meet all company requirements to operate a Helena vehicle.

Successful completion of a drug test and background check is required for all positions at Helena.

WORK ENVIRONMENT & PHYSICAL ASPECTS OF THE JOB

The work environment for this position is that of a typical office environment where the noise level is mostly quiet. This position requires you to use your hands for many different tasks and to talk, hear, walk, stand, and sit. You may be occasionally required to lift or move up to 10 pounds.

BENEFITS AT HELENA

• Health, Dental & Vision Insurance STARTS THE SAME DAY YOU DO!
• Earn up to $3,000 in Reward Dollars from Helena for your Health Savings Account (HSA).
• Helena's robust 401(k) Savings Plan offers you a 100% company-match up to 5% starting on your first day. As your years of service with Helena increase, so does our company-match - up to 10% based on your contribution amount.
• Three-year vesting on company-match with 1,000 hours of service.
• Access your earned pay between paydays through Earned Wage Access (EWA) with DailyPay.
• Employees are eligible for paid time off and holiday pay.
• Free Term Life Insurance at 1x your annual base pay - paid for by Helena at no cost to you.
• Free Short & Long-Term Disability.
• Up to four weeks of paid Parental Leave.
• Education Assistance.
• And much more!

For more detailed information about our benefits, visit helenacareers.com/benefits.

STAY CONNECTED TO HELENA!

Follow us on social @HelenaCareers or visit us at helenacareers.com.

Helena supports individuals with disabilities, and reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Helena is an equal opportunity employer.