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Job Purpose: Actual annual compensation offered will be based on several variables including geographic location, work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. The average compensation for this role is $82,800 - 103,600 CAD The Technical Product Manager II for Internal ERP Applications plays a pivotal role in managing and optimizing the organization's ERP systems and IT project management processes. This position is responsible for driving the development, enhancement, and integration of internal ERP applications to streamline business operations, improve efficiency, and support organizational goals. This technical product Manager is accountable for Delivered solution effectiveness - projected vs. actual ROI ratio, usage, etc., and also "Customer" satisfaction - qualitative & quantitative. The Technical Product Owner's role is crucial in achieving departmental objectives by ensuring that internal ERP solutions effectively support and enhance the department's operations. Project Focus: The TPM in this role will focus on implementing Lifecycle Management processes for our top vendors. The core focus will be on the design and implementation of Lifecycle and Renewals processes and systems, and Customer Success across North America. Customer Success is the discipline of guiding customers through the post-sale journey to ensure they achieve their desired outcomes, thereby driving product adoption, account expansion, and long-term retention-all of which are critical to maximizing recurring revenue. The position will focus on Renewal processes specifically, and working in systems designed to improve process automation and visibility of renewal related data. Responsibilities:
- Develop and maintain a comprehensive product roadmap for internal ecosystems and applications, aligning with organizational objectives and IT strategy.
- Collaborate with stakeholders to define product vision, goals, and requirements based on business needs and industry best practices.
- Oversee the planning, execution, and delivery of ecosystems and applications-related IT projects, ensuring they are completed on time, within scope, and within budget.
- Coordinate with cross-functional teams, including IT, business units, and external vendors, to manage project milestones and resolve any issues.
- Conduct needs assessments and gather requirements from various departments to understand business processes and identify areas for ecosystems and applications system improvements.
- Translate business requirements into technical specifications, document them into backlogs in Jira(or through Xidea/Boss Ticket), and work with development teams to implement solutions.
- Collaborate with developers, system engineers, and other IT professionals to design and build ecosystems and applications application features and enhancements. Ensure technical solutions are scalable, secure, and aligned with best practices and organizational standards
- Act as the main point of contact between business units and the IT department, ensuring clear and effective communication throughout the project lifecycle.
- Provide regular updates on project status, risks, and milestones to stakeholders and senior management.
- Develop and execute testing plans to validate the functionality, performance, and stability of ecosystems and applications before deployment. Manage user acceptance testing (UAT) and gather feedback to make necessary adjustments and improvements.
- Develop training materials and conduct sessions to educate users on new features and functionalities of ecosystems and applications. Provide ongoing support and address any issues or concerns related to ecosystems and applications systems.
- Monitor system performance and user feedback to identify opportunities for optimization and enhancement.
- Stay informed about industry trends and emerging technologies to recommend and implement best practices for ecosystems and applications.
- Technical Specifications: Convert business needs into comprehensive technical specifications, ensuring clarity for development teams to effectively implement solutions; Work closely with cross-functional teams to refine requirements and validate technical feasibility, enhancing overall project outcomes; Maintain a repository of specifications and documentation to support future enhancements and knowledge transfer.
Knowledge, Skills and Experience:
- >3 to 5 Years of relevant work experience
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Advanced degrees or certifications are a plus.
- Proven experience (typically up to 5 years) working with minimal supervision as a Product Manager or Project Manager in IT, with a focus on ERP systems.
- Strong understanding of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and IT project management methodologies.
- Strong IT Distribution Industry background is a plus.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.
- Project management, High volume fast paced logistics experience, Attentional to detail, Technical knowledge of conveyor and networking systems. Communication, formal presentation creation,
- Able to execute instructions and to request clarification when needed.
- Able to use common office equipment.
- Possesses strong data entry skills.
- Able to demonstrate complex problem solving, critical thinking, and decision-making.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to perform basic mathematical calculations.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and other local / regional language.
- Able to create and conduct formal presentations.
- Able to interact effectively with high levels of management (managers & above.)
- Able to negotiate skillfully and promote/sell ideas persuasively.
- Understand, communicate, and collaborate effectively with people across various identities.
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to adjust readily to change and adapt as needed.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information.
- Able to effectively multi-task.
- Able to collaborate and build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn/adapt to new systems and technology.
- Able to use relevant computer systems and applications at an intermediate level.
Working Conditions:
- Occasional non-standard work hours or overtime as business requires.
- On-call availability required as necessary.
- Professional, office environment.
- Hybrid working location / hours dependent on location - typically 3 days per week in office
- Some Travel may be required (less than 10%).
La remuneration annuelle reelle offerte sera fondee sur plusieurs variables, notamment le lieu de travail, l'experience professionnelle, la formation ainsi que les competences et les realisations. Elle sera convenue d'un commun accord au moment de l'offre. La remuneration moyenne pour ce poste se situe entre 82 800 et 103 600 CA. Le ou la gestionnaire de produit technique II - Applications ERP internes joue un role essentiel dans la gestion et l'optimisation des systemes ERP de l'organisation ainsi que des processus de gestion des projets TI. Cette personne est responsable de piloter le developpement, l'amelioration et l'integration des applications ERP internes afin de simplifier les activites commerciales, d'accroitre l'efficacite et de soutenir les objectifs organisationnels. Le ou la gestionnaire de produit technique est responsable de l'efficacite des solutions livrees - notamment du ratio du rendement du capital investi (RCI) prevu par rapport au RCI reel, de l'utilisation, etc. - ainsi que de la satisfaction des clients , tant sur le plan qualitatif que quantitatif. Le role de proprietaire de produit technique est essentiel a l'atteinte des objectifs du service, en veillant a ce que les solutions ERP internes soutiennent et ameliorent efficacement ses activites.
Orientation du projet
Dans le cadre de ce poste, le ou la gestionnaire de produit technique se concentrera sur la mise en uvre de processus de gestion du cycle de vie pour nos principaux fournisseurs. L'objectif principal sera la conception et la mise en uvre de processus et de systemes lies a la gestion du cycle de vie et aux renouvellements, ainsi qu'a la reussite client partout en Amerique du Nord. La reussite client est la discipline qui consiste a accompagner les clients tout au long de leur parcours apres-vente afin de veiller a ce qu'ils atteignent les resultats souhaites, favorisant ainsi l'adoption des produits, l'expansion des comptes et la fidelisation a long terme - des elements essentiels a la maximisation des revenus recurrents. Le poste sera particulierement axe sur les processus de renouvellement et sur l'utilisation de systemes concus pour ameliorer l'automatisation des processus et la visibilite des donnees liees aux renouvellements.
Responsabilites
- Elaborer et maintenir une feuille de route complete des produits pour les ecosystemes et les applications internes, en l'harmonisant avec les objectifs organisationnels et la strategie TI.
- Collaborer avec les parties prenantes afin de definir la vision, les objectifs et les exigences du produit en fonction des besoins de l'entreprise et des pratiques exemplaires du secteur.
- Superviser la planification, l'execution et la livraison des projets TI lies aux ecosystemes et aux applications, en veillant a ce qu'ils soient realises dans les delais, conformement a la portee etablie et au budget prevu.
- Coordonner les activites avec les equipes interfonctionnelles, notamment les equipes TI, les unites commerciales et les fournisseurs externes, afin de gerer les jalons des projets et de resoudre les problemes.
- Effectuer des evaluations des besoins et recueillir les exigences aupres de differents services afin de comprendre les processus operationnels et de cerner les possibilites d'amelioration des systemes lies aux ecosystemes et aux applications.
- Traduire les exigences operationnelles en specifications techniques, les documenter dans des carnets de travail dans Jira (ou au moyen d'un billet Xidea/Boss), puis collaborer avec les equipes de developpement a la mise en uvre des solutions.
- Collaborer avec les developpeurs, les ingenieurs systemes et les autres professionnels des TI afin de concevoir et de developper des fonctionnalites et des ameliorations pour les applications des ecosystemes. Veiller a ce que les solutions techniques soient evolutives, securisees et conformes aux pratiques exemplaires ainsi qu'aux normes organisationnelles.
- Agir comme principal point de contact entre les unites commerciales et le service des TI, en assurant une communication claire et efficace tout au long du cycle de vie des projets.
- Fournir regulierement aux parties prenantes et a la haute direction des mises a jour sur l'etat d'avancement des projets, les risques et les jalons.
- Elaborer et executer des plans de tests afin de valider la fonctionnalite, la performance et la stabilite des ecosystemes et des applications avant leur deploiement. Gerer les essais d'acceptation par les utilisateurs (EAU) et recueillir leurs commentaires afin d'apporter les ajustements et les ameliorations necessaires.
- Elaborer du materiel de formation et animer des seances visant a familiariser les utilisateurs avec les nouvelles fonctionnalites des ecosystemes et des applications. Fournir un soutien continu et repondre aux problemes ou aux preoccupations lies aux systemes des ecosystemes et des applications.
- Surveiller la performance des systemes et les commentaires des utilisateurs afin de cerner les possibilites d'optimisation et d'amelioration.
- Se tenir au courant des tendances du secteur et des technologies emergentes afin de recommander et de mettre en uvre les pratiques exemplaires applicables aux ecosystemes et aux applications.
- Specifications techniques : convertir les besoins operationnels en specifications techniques completes afin d'en assurer la clarte pour les equipes de developpement et de leur permettre de mettre efficacement les solutions en uvre; travailler en etroite collaboration avec les equipes interfonctionnelles pour preciser les exigences et en valider la faisabilite technique, ameliorant ainsi les resultats globaux des projets; tenir a jour un repertoire des specifications et de la documentation afin de soutenir les ameliorations futures et le transfert des connaissances.
Connaissances, competences et experience
- De 3 a 5 ans d'experience professionnelle pertinente.
- Baccalaureat en informatique, en technologies de l'information, en administration des affaires ou dans un domaine connexe.
- Un diplome d'etudes superieures ou des certifications constituent un atout.
- Experience eprouvee - generalement jusqu'a 5 ans - dans un poste de gestionnaire de produit ou de projet en TI, avec un minimum de supervision et une specialisation en systemes ERP.
- Solide comprehension des systemes ERP, notamment SAP, Oracle ou Microsoft Dynamics, ainsi que des methodologies de gestion de projets TI.
- Une solide experience dans le secteur de la distribution des TI constitue un atout.
- Excellentes aptitudes en communication, en leadership et en resolution de problemes.
- Capacite a collaborer avec des equipes interfonctionnelles et a gerer efficacement plusieurs priorites.
- Experience en gestion de projets et en logistique a volume eleve et a rythme soutenu; grand souci du detail; connaissances techniques des systemes de convoyeurs et de reseaux; competences en communication et en creation de presentations officielles.
- Capacite a executer les directives et a demander des precisions au besoin.
- Capacite a utiliser l'equipement de bureau courant.
- Solides competences en saisie de donnees.
- Capacite a demontrer des aptitudes en resolution de problemes complexes, en pensee critique et en prise de decision.
- Capacite a reconnaitre les details importants et a en tenir compte avec precision et efficacite.
- Capacite a effectuer des calculs mathematiques de base.
- Capacite a communiquer clairement et a transmettre les renseignements necessaires.
- Capacite a communiquer oralement et par ecrit efficacement en anglais et dans une autre langue locale ou regionale.
- Capacite a creer et a presenter des presentations officielles.
- Capacite a interagir efficacement avec des membres de la haute direction, y compris des gestionnaires et des personnes occupant des postes de niveau superieur.
- Capacite a negocier habilement et a promouvoir ou a vendre des idees de maniere persuasive.
- Capacite a comprendre, a communiquer et a collaborer efficacement avec des personnes aux identites diverses.
- Solides aptitudes en leadership et volonte de diriger, de proposer de nouvelles idees et de faire preuve d'assurance.
- Solides competences organisationnelles et en gestion du temps, avec la capacite de mener les taches a terme.
- Capacite a s'adapter rapidement aux changements et a s'ajuster au besoin.
- Capacite a travailler de maniere constructive sous stress et sous pression lorsque la charge de travail et les echeances sont importantes.
- Capacite a travailler de facon autonome avec un minimum de supervision.
- Capacite a preserver la confidentialite des renseignements sensibles.
- Capacite a gerer efficacement plusieurs taches simultanement.
- Capacite a collaborer et a etablir de solides relations de travail efficaces avec les autres.
- Capacite a faire preuve de sensibilite a l'egard des besoins, des preoccupations et des sentiments d'autrui.
- Capacite a apprendre et a s'adapter rapidement a de nouveaux systemes et a de nouvelles technologies.
- Capacite a utiliser les systemes et les applications informatiques pertinents a un niveau intermediaire.
Conditions de travail
- Heures de travail non conventionnelles ou heures supplementaires a l'occasion, selon les besoins de l'entreprise.
- Disponibilite sur appel requise au besoin.
- Environnement de travail professionnel et administratif.
- Lieu et heures de travail hybrides selon l'emplacement - generalement trois jours par semaine au bureau.
- Certains deplacements peuvent etre requis (moins de 10 %).
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for! We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. TD SYNNEX is an E-Verify company
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TD SYNNEX
Aug 31, 2026