Medical Assistant Quality Coordinator

Department: Utilization Quality Coordinator

Address: 10401 Hospital Dr Clinton, Maryland 20735

Schedule: Monday - Friday, 7am - 4:30pm Varies to meeting clinical rounding and educational needs

This position requires travel approximately 4 days per week

General Summary of Position
Assists in managing quality safety clinical care workforce development and operational projects for ambulatory practice sites within the MedStar Medical Group (MMG) Quality Safety and Education (QSE) department and in collaboration with other ambulatory entities. Provides a wide range of services to multiple practices with diversity of specialties patient populations and patient care including but not limited to coaching for safety gathering needed information collecting and reporting data for outcomes and training practice managers clinical and non-clinical associates. Guides practice to implement quality safety and operational projects. Clinical responsibilities include direct care associate training clinical competency assessment of medical assistants (MAs) senior medical assistants (SMAs) technicians and other allied health associates safety event reviews and assessment of clinical programs and initiatives. Participates in new program development learner need assessments and education planning.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental regulations and accreditation standards.
• Coordinates and assists practices with ambulatory entity and/or systemwide quality and safety-related programs. Assesses practice sites observes associate skills and workflow and provides training for improvement. Adheres to trains reinforces and upholds all MedStar Health safety best practices such as hand hygiene patient identification universal protocol CLIA lab and safe medication and vaccine practices.
• Rounds at the sites for quality and safety audits. Uses Purposeful Rounding techniques and tools to provide objective measured scoring; provides practice leaders with opportunities to improve. Disseminates tips and tools for effective action planning and implementation. Completes follow-up rounding for sustainability using objective scoring to measure improvement. Is accountable for collecting data monthly and reporting findings to QSE leaders; supports data collection for other QSE initiatives.
• Assists with and trains MAs to create a safe efficient practice environment through ensuring policies procedures and best practices are followed. Upholds and reinforces High Reliability safe learning space and Just Culture by training all associates using crucial conversations positive approach and constructive feedback techniques. Teaches SMAs and preceptors to use the same techniques when training others. Reinforces HRO principles when working with leaders.
• Assists in development and adherence of systemwide ambulatory goals objectives policies and procedures through engagement in sprint teams committees and councils. Represents subject matter expertise in program development by combining the perspective of a clinical MA with observation and knowledge of practice operations and current state of MMG. Highly knowledgeable in: environment of care; infection prevention; point of care testing; medication and vaccine safety including PPID/co-verification; clinical skills; recognizing and responding to clinical emergencies; and onboarding and training new associates. Trains leaders and associates how to round and assess their own practice.
• Attends scheduled meetings including but not limited to staff meetings training OSHA point of care testing falls prevention educator and MAQC huddles orientation/workshop development practice staff meetings and others as directed.
• Assists with workforce development by engagement in the MA extern program MA float program and Clinical Associate (CA) Pool. Completes onsite assessments of CAs and externs as directed to ensure safe advancement of clinical skills. Completes 1:1 assessment for clinical staff prior to promotion from CA to MA or MA to SMA.
• Meets with physicians practice managers and MMG/MSH senior and executive leaders as needed to address concerns. Supports leaders to resolve issues related to safety patient care regulatory compliance and delivery of services.
• Participates and fosters attendance in staff development opportunities. Coaches associates based on individual strengths and developmental needs. Serves as a positive role model; demonstrates professionalism and SPIRIT values and mentors others to do so. Acts as a mentor to MA externs MAs SMAs CAs and others. Develops talent and inspires associate career pathways; connects interested associates to leader resources for advancement.
• Participates in development and teaching of MSH ambulatory educational programs including MA and CA pool orientation workshops annual competencies and other initiatives.
• Prepares sites for and participates in external reviews by the Department of Health The Joint Commission and other regulatory or accrediting groups through focused assessments with direct targeted feedback for success. Participates in Virtual Mock Surveys and other trainings to ensure ongoing knowledge of the survey process. As directed provides day-of-survey support to practice leaders including scribing at-the-elbow and telephonic support and participation in after-survey action plans. Assists QSE and system leaders to assess safety and adherence to regulatory requirements in new practices and newly constructed refresh and consolidations.
• Provides training and assessment of lab waived testing competency certification documentation and adherence to related regulatory standards. When issues are identified provides updates and data to the Point of Care Committee and the Point of Care Governing Council
• Serves as a resource and an Infection Prevention (IP) extender by rounding and assessing adherence to general IP strategies and policies including metal instrument preparation and transport for reprocessing. Provides the IP Specialist and QSE leaders with observations and data on areas of concern; assists practices with action plan implementation.
• Supports current evidence-based practice through training competency assessment and using literature and subject matter experts to validate and verify prior to teaching others.

Minimal Qualifications
Education

• High School Diploma or GED required and
• Completion of a recognized medical assistant program required and
• Associate's degree preferred

Experience

• 3-4 years 3 years CMA/RMA experience working in a medical office or ambulatory health care environment (MedStar Health preferred). Experience in training precepting and measuring competency for newly hired associates strongly preferred. required or

Licenses and Certifications

• Certified Medical Assistant (CMA)-AAMA by American Association of Medical Assistants required or
• Registered Medical Assistant (RMA)-American Medical Technologists through American Medical Technologies or equivalent certification required or
• CPR - Cardiac Pulmonary Resuscitation (includes BLS) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Excellent organizational skills.
• Ability to manage an autonomous working schedule with minimal supervision to meet productivity targets and deadlines.
• Working knowledge of various computer software applications including Microsoft Word Teams Outlook and Excel
• Clinical competency in all basic skills and specialty skills as appropriate.
• Expert communication skills and ability to work with associates and providers at every level of the organization.
• Strong ability to provide effective feedback is required including when training system leaders and providers.
• Training precepting or teaching experience preferred.
• High degree of professionalism and SPIRIT values.
• Conflict resolution skills preferred.