Patient Service Coordinator/MA (DOM Gastroenterology)

Specific Duties & Responsibilities

Patient Service Coordinator Responsibilities 50%

• Maintain accurate information on each patient to facilitate the patient encounter.
• Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
• Schedule patients for laboratory tests, medical examinations, and consultations.
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Coordinate visits either within the department or between several departments.
• Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Print and mail directions, maps, fee schedules, and department specific information to patients. Send medical questionnaire forms to patients to obtain missing information.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
• Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail.
• Fill vacancies due to cancellations. Obtain pre-certifications as required by patients' health care insurers or managed care providers.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Arrange or assist in arranging patient transportation. Answer phones and provide routine information to callers.
• Collect time of service payments, issues receipts, and prepare cash settlement records. Input diagnostic and procedure codes to TAP system for computer billing.
• Discuss patient charges, if appropriate, with patients and/or patients' families. Work with available institutional support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
• Refer patient to appropriate office and ensure application for funds has been made. Prepare patient's statement of charges and review with patient.

Medical Assistant Responsibilities 50%

• The Medical Assistant (MA) has duties and responsibilities related to patient care in the ambulatory clinic environment.
• The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team.
• The MA functions under the direct supervision and authority of the physician when performing clinical tasks during patient care.
• The MA reports to the clinic operations manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the areas policies and procedures.
• The MA must demonstrate competency in all skills related to the performance of patient care.

• The MA maintains an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety. The MA demonstrates problem-solving skills as they relate to patient care activities.
• Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team.
• Collects patient information and assessment data. Obtains and records patients vital signs, temperature, pulse, respirations, blood pressure, weight and height.
• Obtains additional data from patient and significant other based on initial data collection. Performs chart review prior to clinic visit to obtain historical data.
• Monitors patient status recognizing and reporting abnormal findings or changes in condition. Organizes patient care activities based on assessment findings.
• Confirms and clarifies written orders prior to implementation of delegated tasks. Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
• Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures. Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment).
• Act as a trainer for new employee and extern orientation, and coordinates activities related to proficiency for these employees. Recognizes emergency situations and implements emergency procedures according to clinic guidelines.
• Administers first aid, CPR, and maintains emergency equipment and supplies.
• Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies.
• Identifies patients need for additional information and refers to appropriate healthcare resources.
• Perform injections, including but not limited to, flu, Hepatitis A, B, and C Take pre-visit vitals, including but not limited to, weight, blood pressure, temperature
• In close partnership with health care team, assures smooth and efficient patient flow and clinical operation.
• Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs.
• Directs patients with medical complaints who call or arrive to the clinic to the patient's physician and/or emergency room for assistance.
• Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. Recognizes patient care trends affecting unit supplies and notifies clinic manager.

• High school diploma or graduation equivalent and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA,AMT, NAHP) required.
• One year of work experience in customer service.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

• Experience in the Johns Hopkins system.
• Two years in similar service-oriented industry.
• Medical terminology and a working knowledge of Windows, Microsoft Office and internet.
• Knowledge of medical insurance coverage.

Classified Title: Patient Service Coordinator/Medical Assi
Job Posting Title (Working Title):Patient Service Coordinator/MA (DOM Gastroenterology)
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.60 - $29.50 HRLY ($50,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F 8:30a - 5p
FLSA Status:Non-Exempt
Location: JH at Greenspring Station
Department name: SOM DOM Gastroenterology
Personnel area: School of Medicine