IT Deployment Assistant (Onsite: Seal Beach)

About WestEd

As a community of over 1,400 researchers, practitioners, consultants, and administrative professionals from all backgrounds and life experiences, we are committed to making a qualitative difference in the lives of youth, children, and adults. We conduct and apply research, develop evidence-based solutions, and provide consulting services across the country in both rural and urban communities to improve equitable outcomes for individuals from infancy through adulthood. Serving as trusted partners in the areas of education, health, and justice, our teams enhance capacity within communities and school districts to prioritize impact - asking the right questions, customizing methodologies, developing relevant tools, and implementing best practices specific to a diverse range of stakeholder needs.

WestEd supports individual initiative, excellence, and hard work of all individuals in our hiring and work practices. WestEd complies with all applicable federal and state anti-discrimination laws, as well as OFCCP requirements. All qualified applicants will receive consideration for employment without regard to disability, or status as a protected veteran.

SPECIAL NOTICE REGARDING THE WORK LOCATION OF THIS POSITION-Although WestEd provides the option of working at one of its facilities for employees, many roles allow employees to choose to work remotely for their own convenience. The decision to allow remote work at the employee's convenience is based on the requirements of the position or project in question.

Position Description

The IT Deployment Assistant configures, images, and deploys computer hardware to WestEd staff across the agency, both onsite and remotely. This is a hands-on technical role within the Service Center. The person in this seat builds and ships machines, reclaims and processes returned equipment, keeps the hardware inventory accurate, and escalates issues that fall outside their scope. The work is high volume and deadline driven. The ideal candidate follows established procedures carefully, tracks their own work, and knows when to hand a problem to the next level of support.

Responsibilities

• Configure, deploy, and maintain multiple PC computers onsite and remotely.
• Image and deploy computers using WestEd's device management tools.
• Ship computers and related hardware to staff, and reclaim equipment when it is returned.
• Inventory and label computers and peripherals, keeping asset records current.
• Prepare reclaimed equipment for redeployment, storage, or disposal.
• Log and update work in the IT ticketing system.
• Escalate hardware, software, and end user issues that fall outside the scope of the role.
• Coordinate in-progress work with the Service Center team so deployments and replacements land on schedule.

Qualifications

• Experience in a technical role supporting Windows PCs.
• Knowledge of PC hardware, operating systems, software migrations, backup software, and security software.
• Experience working in an IT ticketing system.
• Experience ordering, shipping, and maintaining computer and peripheral inventory.
• Previous shipping and receiving experience using USPS, UPS, or FedEx for hardware and peripherals.
• Working knowledge of inventory management tools.
• Communicates effectively using Microsoft Teams, Slack, and Zoom.
• Must be able to individually lift and move computer equipment up to 50 pounds.

Preferred Qualifications

• Experience working with Microsoft Intune or a similar MDM solution.
• Experience with TeamDynamix (TDX) for ticketing and asset management.
• Certifications such as ITIL Foundations, A+, CITAM, CHAMP, or CSAM.

Knowledge, Skills, and Abilities

• Demonstrates exemplary customer service skills.
• Works on multiple priorities effectively and prioritizes conflicting demands.
• Executesassigned tasks within an established schedule.
• Works collaboratively in a team environment.
• Writes and communicates clearly and concisely.
• Possesses sound documentation skills.
• Recognizes the limits of their own expertise and escalates appropriately.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

*Note: Visa sponsorship is not available for this position. Successful candidates must be authorized to work in the United States.

WestEd conducts a criminal background check and education verification for all new hires. Any offers of employment will be contingent on receiving a clear background check in accordance with applicable law.

HOURLY: $22-$26hr DOE

For more details about our benefits, go to: https://www.wested.org/work-at-wested/#benefits WestEd is a Drug Free Employer and maintains a drug-free workplace. #LI-CA #Circa-CA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)