Freight Operations Coordinator

Freight Coordinator - Keep Cargo Moving, Customers Informed & Operations Running Smoothly

Pasha Logistics LLC is seeking a Freight Coordinator to help keep cargo moving efficiently through transloading operations. In this role, you will coordinate work orders, documentation, schedules, customer communications, and operational activities to ensure shipments are handled accurately and on time.

As a key connection point between customers, vendors, dispatches, operations, and business partners, you will help ensure cargo is ready for arrival, documentation is complete, and issues are addressed quickly. This is an opportunity to make a direct impact on daily freight operations while building valuable experience in transportation, logistics, and customer service.

Coordinate Freight Operations & Cargo Movement

Keep shipments organized, documentation accurate, and cargo moving according to schedule.

• Manage Work Orders: Enter and prepare accurate work orders with complete instructions for dispatch, operations, and vendors
• Coordinate Cargo Movement: Support import and export shipments, including container releases, rail moves, terminal returns, and transloading activities
• Prepare Operational Documents: Print and distribute required paperwork before cargo arrival and communicate upcoming volumes to dispatch and management
• Support Shipment Readiness: Align documentation, schedules, and operational requirements with cargo arrival timelines
• Track Cargo Activity: Maintain accurate shipment, account, inventory, and customer records throughout the transloading process

Deliver Exceptional Customer Service & Communication

Keep customers, vendors, and internal teams informed with timely and accurate information.

• Communicate with Customers: Provide timely shipment updates and final documentation within required cut-off times
• Resolve Service Issues: Respond quickly to delays, equipment issues, booking problems, carrier concerns, and customer complaints
• Manage Cargo Exceptions: Notify customers of damage, shortages, or other cargo issues and obtain appropriate handling instructions
• Coordinate Across Teams: Maintain clear communication with operations, dispatch, vendors, customers, and business partners
• Support Customs Compliance: Ensure required information and documentation are provided to support Customs requirements

Support Billing, Documentation & Operational Accuracy

Help maintain the records and information needed to support efficient operations and accurate billing.

• Prepare Customer Billing: Complete billing for finished work orders using the appropriate tariff or contractual rates
• Correct Invoices: Assist with identifying and resolving billing discrepancies and invoice corrections
• Maintain Accurate Records: Update customer databases, account information, inventory logs, and operational systems
• Coordinate Inspections: Schedule inspections with government agencies when required or requested
• Maintain Documentation: Complete filing, scanning, mailing, and other administrative activities that support freight operations

What You Bring

You bring strong organizational skills, customer service experience, and attention to detail to a fast-moving logistics environment.

• High school diploma or equivalent (HSED) required
• 1+ year of warehouse, data entry, customer service, or related experience required
• Freight operations, warehouse, or logistics experience preferred
• Knowledge of freight transportation and warehouse operations
• Strong customer service skills and the ability to build effective professional relationships
• Strong problem-solving and multitasking abilities
• Excellent verbal and written communication skills
• Ability to enter, review, and maintain data with a high degree of accuracy
• Proficiency with office-related tasks including filing, scanning, faxing, and mailing
• Basic proficiency with Microsoft Office applications, including Excel, Word, and Outlook

Your Strengths

You are organized, responsive, detail-oriented, and committed to keeping customers and operations moving forward.

• Strong attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and follow-through
• Customer-focused approach to resolving issues
• Ability to work effectively with customers, vendors, and internal teams
• Sound judgment and problem-solving skills
• Reliable and adaptable team player
• Committed to modeling The Pasha Way: Excellence, Honesty & Integrity, Innovation, and Teamwork

Why You'll Love Working at Pasha Logistics LLC

This role puts you at the center of daily freight operations, connecting customers, vendors, and internal teams to keep cargo moving efficiently. You'll gain hands-on experience through transloading, documentation, customer service, billing, and logistics coordination while working alongside a team focused on safety, service, accuracy, and operational excellence.

At Pasha Logistics LLC, your attention to detail and ability to keep things moving will have a direct impact on customer satisfaction and operational success.

Work Environment

This role is created in a corporate office environment as well as freight warehouse, outdoor yard and lot, and workshop settings. The position may involve exposure to hot, humid, cold, and other inclement weather conditions.

Screening Requirements
Background Checks

The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The salary range listed is based on the geographic zone associated with this role: Tacoma, WA. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.

Zone 2: Starting rate $23.00; up to $25.00 for highly qualified candidates

The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories

Ready to Make an Impact?

Bring your organizational skills, customer service mindset, and attention to detail to Pasha Logistics LLC and help keep freight moving, customers informed, and operations running smoothly.