IT Technician

NOTE: This role requires you to be onsite 5 days a week.

About the Role

We are seeking a detail-oriented, customer-focused IT Technician to join our growing team in Diamond Bar. In this role, you will be the backbone of our daily IT operations-handling everything from hands-on hardware prep and inventory control to providing top-tier support for our end users.

If you are a proactive problem solver who excels at both the technical and interpersonal sides of IT support, we want to hear from you!

Key Responsibilities

As an IT Technician, your day-to-day tasks will include, but are not limited to:

• Hardware Deployment: Image, configure, and prepare laptops and tablets for deployment.
• Inventory & Logistics: Assist with receiving incoming equipment, managing physical inventory, and keeping our IT storage spaces organized and clean.
• End-User Support: Maintain a high level of customer service, utilizing both your technical troubleshooting and strong soft skills to assist team members.
• Ticket Management & Documentation: Document all incoming technical issues and route/escalate them to the appropriate IT specialty teams as needed.
• Team Collaboration: Follow direction from the IT Support Supervisor to execute daily priorities and adapt to shifting business needs.

Qualifications

We are looking for a candidate who brings a mix of technical capability and stellar communication skills:

• Education/Experience: CompTIA A+ certification is preferred, OR 1-2 years of equivalent hands-on IT support experience.
• Communication: Strong verbal and written communication skills with a knack for translating technical jargon for non-technical users.
• Customer Service: Prior experience in a call center or phone support environment is a major plus.
• Physical/Logistical: Ability to work onsite daily at our Diamond Bar location and assist with moving/organizing IT equipment.

Schedule & Work Hours

• Shift: Standard 8-hour shift scheduled within the window of 5:00 AM - 5:30 PM, Monday through Friday.
• Flexibility: Occasional overtime may be required based on business demands. Occasional evening shifts may be required (advance notice will always be provided).