Ground Ops QA Auditor

Ground Ops QA Auditor Overview:

The Ground Operations Quality Assurance Auditor reports to the Manager of Ground Operations Compliance. The Ground Operations Quality Assurance Auditor assists the Director of Airport Operations, Regional Directors, and Manager of Ground Operations Compliance in ensuring all regulatory requirements, standards and internal processes, policies, and procedures set by Sun Country Airlines are being complied with system wide through internal evaluation of stations as part of the ground operations quality assurance program. Secondary responsibilities include (but not limited to) assisting the Manager of Ground Training in planning, organizing, and delivering classroom training, and on the job training of Sun Country regulations, standards, and policies to customer facing employees and contracted representatives.

Essential Roles and Responsibilities

• Audit and evaluate ground handling station operations-above wing, below wing, deicing, fueling, freighter operations, Charter operations, etc.
• Up to 75% travel may be required.
• Identify policy and procedural needs; develop and implement supporting programs
• Assist with training needs; develop and deliver ongoing training activities, conduct corrective training while auditing to meet regulatory, IOSA, and Sun Country standard requirements
• Ensures regulatory compliance of training records and vendor qualifications managing applicable reporting
• Enhances safety promotion by acting as an ambassador of the SMS within the Ground Operations organization
• Conduct Safety and Ground Operations performance investigations
• Assist with data collection and analysis of Ground Operations performance information to maintain consistent risk analysis data
• Communicate with involved departments, managers, directors, and vendors to improve performance or integrate change
• Support special projects and committees as assigned by Manager, Ground Operations Compliance
• Conduct all tasks in a safe and efficient manner complying with all local, state, and federal safety and health regulatory requirements, programmatic standards, and with internal policies and procedures identified by Sun Country Airlines

Required Qualifications:

• Prior experience in airline operations
• Practical knowledge with ground operations and handling, passenger service, and airline security
• Strong communication verbal and written, organization, attention to detail and multi-tasking skills
• Ability to organize and prioritize work to meet regulated deadlines
• Microsoft office suite and familiarity with airline applications
• Skill in interpersonal communications, leadership, critical thinking, and problem solving is key in maintaining trust and reliability while building the business relationships between the regulatory agencies and representing the Ground Operations organization at Sun Country Airlines.
• Must be a team player and able to work collaboratively with others and represent the Ground Ops organization, building positive relations across departments.
• Ability to travel on short notice as needed

Preferred Qualifications

• Previous Airline training experience
• Previous Customer Service/Airline/Travel industry leadership experience

Compensation:

Range: $50-58,000

Classification:

Full-Time, Exempt

Work Location:

Las Vegas, NV (onsite)

Supervisory Responsibility:

None

Additional Notes:

Must be able to obtain a SIDA badge.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets. This job will also be required to occasionally operate at the airport at the ticket counter, gate, ramp, and baggage areas.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands or fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Other Duties:

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

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