Manager, Sales Support

Purpose of Role

Enable authorized dealers and partners to procure a select set of products and services from Yamaha Corporation of America (YCA) to redistribute to businesses, institutions and customers.

Key Accountabilities Include

• Drive dealer/partner satisfaction
• Support achievement of corporate sell-in objectives
• Achieve service delivery expectations and ensure division JSOX compliance in assigned functions
• Drive optimum inventory planning
• Drive data accuracy and system discipline adherence
• Drive resolution of critical matters that impact department operations
• Attract, engage, and develop team members

Primary Responsibilities Include

• Manage a team that has responsibilities for inventory, order entry and dealer support
• Manage case management workflow and oversight of order entry
• Leverage various YCA stakeholders to support inquiry/issue resolution, and work with internal stakeholders to resolve dealer/partner issues
• Review and maintain systems and documentation for JSOX compliance in assigned functions
• Work with suppliers and vendors to meet the availability needs of dealers/partners
• Collaborate with internal and external partners to implement best practices, identify areas of risk and opportunity to the division's business plan
• Facilitate meetings to discuss the management of excess and obsolete inventory

Core Functional Competencies

• Brand Ambassador: Serve as a representative of the Yamaha brand
• Business Acumen: Understand how the business works, including how YCA makes money and achieves goals
• Customer/Dealer Problem Resolution: Gather and analyze information towards appropriate solutions
• Data Management, Analytics, and Reporting: Use tools to prepare accurate data and generate reports that meet information needs and enable decision making
• Department Technology and Systems: Understand and effectively use department technology and systems to perform work
• Process Improvement: Use a systematic approach to close process or system performance gaps through streamlining and cycle time reduction
• Product Knowledge: Possess detailed knowledge of products and services of YCA

Core Behavioral Competencies

• Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
• Customer Focus
• Instills Trust
• Drives Results
• Manages Conflict
• Develops Talent
• Ensures Accountability
• Manages Ambiguity

• Experience in order management processing in a Customer Service/B2B environment
• ERP system experience
• CRM proficiency
• Demonstrated success within a cross-functional, matrix environment
• Budget management

Preferred

• 5+ years in order management
• Tableau or similar database software experience
• Salesforce or similar CRM dashboard/reports experience
• Experience in managing an expense budget
• Experience managing timekeeping
• People management

Here's What We'll Bring

• Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
• Performance based bonus program
• Robust employee wellness programs including free music lessons
• Generous Wellness reimbursement program
• Tobacco cessation reward program
• Private concerts from award winning artists
• Discounted hotel, travel, entertainment, and other attractions
• Employee product purchase program
• Casual dress
• Vacation, sick-time and personal floating holidays
• Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
• Inclusive and passionate culture
• We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha

Compensation

• The hiring range for this position is $80,062 - $98,514 annually + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.
• Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.