Customer Service Specialist

Job Summary:

The Customer Service Specialist will maintain all accounts, within an assigned sales region, by assisting and trouble-shooting with issues that may arise.

Essential Duties & Responsibilities:

• Process and confirm orders by phone, fax, or email into the AS400 system
• Problem Solving
• Be able to work effectively in a positive, fast paced call center environment
• Responsible for working directly with the Sales Representatives to process orders and provide necessary documents that are specific to shipping needs.
• Provide customers and sales representatives with accurate information concerning inventory availability, order assignment, pricing, and shipping details as necessary
• Duties include reviewing and follow up of inventory, production and shipment schedules to ensure orders are ready to ship in a timely manner
• Confer with departments to determine progress of work and completion dates
• Be able to allocate inventory based on customer and/or order needs
• Convey issues to CS Supervisor/Manager when necessary
• Take overflow of ACD calls when scheduled and necessary
• Actively work aged orders to determine ship dates
• Be an active supporter of team endeavors to make EF a high performance workplace
• Must be able to communicate effectively with customers, sales representatives, and coworkers in a professional manner

Experience/Education Requirements:

• Experience working in an expediting capacity.
• Strong time-management and multi-tasking skills.
• Knowledge and experience working with carriers to coordinate shipments.
• Knowledge and experience working in the AS400 computer system.

Other Requirements:

• Must be able to communicate effectively with customers, sales representatives, and coworkers in a professional manner
• Other duties as assigned.