Testing - Associate Support Services Analyst

• Resolves the queries and issues by ensuring that all assigned requests are addressed within the SLA or escalate it further as required.
• Responding to customer inquiries via phone, email, or live chat in a timely and professional manner.
• Assisting customers with product-related questions, technical issues, and troubleshooting.
• Providing step-by-step guidance to customers on how to use our products effectively.
• Documenting customer interactions and maintaining accurate records of customer inquiries and resolutions

• Any Bachelor's Degree
• At least 2 years of experience in software application support and/or infrastructure support
• Basic understanding of Web technology, basic networking & hardware knowledge, and software applications
• Excellent communication skills - verbal, written, listening skills and interpersonal skills.
• Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner
• Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment
• Open to work in a 24/7 support environment

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.