Technology Delivery Manager

Job Summary:

Reporting to the Sr Manager, Development Operations, the Technology Delivery Manager is an embedded role responsible for driving release reliability, deployment execution, and operational alignment across technology teams. This position acts as the connective bridge between software engineering, DevOps infrastructure, and organizational portfolio governance. The Technology Delivery Manager owns software release lifecycles, operational metrics, and delivery health while optimizing developer experience and maintaining predictable, secure, and low-risk deployments to production environments.

Essential Duties and Responsibilities:

• Own end-to-end software deployment cycles across environments, from release planning through execution and post-deployment validation.

• Facilitate dependency mapping, quarterly road mapping, and release planning ceremonies across distributed engineering teams.

• Represent DevOps engineering in portfolio, steering, and PMO meetings, aligning operational practices with organizational standards.

• Collaborate with technology teams to align development practices with enterprise architecture and security standards.

• Build and maintain the centralized release schedule, ensuring engineering teams and business stakeholders stay aligned on deployment timelines.

• Facilitate release readiness reviews, Change Advisory Board (CAB) alignment, and go/no-go gates to ensure compliance and quality standards are satisfied.

• Define rollback procedures, contingency plans, and coordinate cross-functional incident response during deployment anomalies.

• Partner closely with DevOps Infrastructure engineers on CI/CD pipeline health, build automation, and environment readiness.

• Track, report, and improve key operational metrics, including DORA signals (Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Time to Restore Service).

• Identify delivery friction, eliminate operational bottlenecks, and champion Developer Experience improvements from commit to production.

• Translate technical pipeline constraints, infrastructure readiness, and release data into portfolio-level reporting for executive stakeholders.

• Perform other duties as assigned.

Position Requirements (Work Experience, Skills, Licenses, etc.):

• Strong operational understanding of CI/CD tooling (e.g., GitHub Actions, GitLab CI, Azure DevOps, Jenkins), version control, and deployment workflows.

• Demonstrated experience coordinating delivery in Agile and scaled environments (Scrum, Kanban, SAFe).

• Strong capability to manage dependencies, surface trade-offs early, and mitigate cross-team technical risks without direct reporting authority.

• Outstanding communication skills with the ability to articulate technical risk clearly to executive and business audiences.

• Practical technical literacy to review scripts, understand build pipelines, and engage credibly with infrastructure and software engineers.

Education and Experience:

Required:

• Bachelor's degree or equivalent related experience.

• 6+ years of combined experience in release management, DevOps coordination, or technical program delivery within continuous integration/continuous deployment (CI/CD) environments.

• Proven track record of managing multi-environment release lifecycles and operational governance in software organizations.

Desired:

• Professional certifications in IT service management or project execution (e.g., ITIL, PMP, PMI-ACP, SAFe).

• Background in software development, QA automation, or DevOps/systems engineering.

ACCO Competencies:

• Proactivity/Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision.
• Perseverance: Shows wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
• Motivation/Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals, takes responsibility, and shows personal humility.
• Technical Curiosity/Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• People Skills: Is approachable and gains the mutual trust and respect of others. Understands people's strengths & weaknesses and actively seeks to understand other perspectives.
• Communication: Fosters open, honest, candid and respectful communication. Effectively assesses, defines and communicates issues in a timely manner, both written and verbal.
• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Big Picture: Understands and contributes to the organizations' short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
• Problem-Solver: Ability to identify, analyze, and solve problems in support of personnel, group, department, or organizational objectives.
• Execution: Effectively takes a vision and translates into action by including the right people. Identify and remove barriers, when possible, to achieve results. Demonstrates appropriate compromise, effective time management, prioritization practices and holds team members (including themselves) accountable for their performance/conduct.
• Professionalism: Respectfully observes and challenges the status quo with intent for improvement. Can take direction, accept feedback, and take full responsibility for their actions. Lead by example through positive influence and ethical leadership with consideration of the entire organization.

Job Responsibility Level:

No direct reports

Travel Requirements:

Travel required 10-15% of the time to other office, field, shop, project site locations.

Hours:

This is an exempt position. Workdays are scheduled from Monday through Friday. Typically, work hours begin and end between 7:00 am and 5:00 pm as scheduled with the position's supervisor. Work outside of regular hours may occasionally be necessary to meet business needs.

Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds.

• Specific vision abilities required by this job include close vision and ability to adjust focus.

• Prolonged sitting.

• Frequently required to reach with hands and arms.

• Occasionally required to stand; walk and stoop, kneel, crouch.

Competitive Wages:

$140,000 to $180,000 Annual Salary. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.

#ACCO
#LI-AL1