Quality Assurance Analyst

Summary

The software Quality Assurance Analyst is responsible for the manual testing and quality verification of proprietary Windows-based applications, embedded systems, and associated hardware. This role requires a self-motivated analyst who can efficiently execute test cases, collaborate on testing workflows, and manage multiple assigned projects. The ideal candidate possesses a strong working knowledge of the Software Testing Life Cycle (STLC) and will participate in verification and validation phases, including requirement reviews and manual test case development. While hands-on automated script development is not required, the analyst should be familiar with test automation frameworks and processes. Key responsibilities include reproducing field-reported issues in the lab, documenting software defects, and assisting with release verification. Additionally, you will collaborate with technical writers to facilitate product documentation.

Core Competencies

• Quality Assurance: Competent execution of manual test cases according to exact design and end-user specifications.
• Test Automation Familiarity: General understanding of test automation concepts and awareness of scripts using tools like Selenium WebDriver, Robot Framework, and Appium.
• Technical Documentation: Skilled in authoring comprehensive test plans, release notes, and field-support installation/troubleshooting guides.
• Process Compliance: Active participant in maintaining QA standards and following engineering workflows.
• Technical Knowledge Sharing: Capability to explain newly launched product features to support teams and stakeholders.

Soft Skills and Attributes

• Adaptable Learner: Ability to rapidly master new software applications, system architectures, and diverse testing platforms.
• Efficient Multitasker: Proven track record of handling testing tasks for multiple assigned projects without sacrificing quality.
• Clear Communicator: Excellent written and verbal communication skills, with the ability to provide clear bug descriptions and project status updates.
• Collaborative Partner: Thrives in a team environment and works seamlessly across departments, particularly with Development and Technical Support teams.
• Analytical Problem Solver: Sharp root-cause analysis skills with a focus on documenting precise, reproducible steps for technical issues.

Qualifications and Requirements

Education & Experience

• Education: Bachelor's Degree in Computer Science, Engineering, or a related field (or an equivalent combination of education and experience).
• Experience: 2-4+ years of direct experience in a Software Quality Assurance environment, focusing on comprehensive testing methodologies.

Core Responsibilities

• Test Execution & Design: Create and execute comprehensive test plans and test cases mapped directly to software requirements.
• QA Best Practices: Follow full lifecycle testing methodologies based on an understanding of the Software Development Life Cycle (SDLC).
• Cross-Platform Testing: Perform end-to-end testing for web-based, client-server, and hardware-integrated software applications.

Technical & Platform Expertise

• API Testing Tools: API endpoint verification using tools like Postman or SoapUI.
• Automation Awareness: Understanding of how automated frameworks utilize Selenium, Robot Framework, Python, and Jenkins within a continuous deployment environment.
• Environment Mastery: Support testing across Windows platforms, IIS, Web Services, and the .NET Framework, utilizing foundational networking concepts.
• Database Testing: Perform data verification using MS-SQL commands and basic queries.

Hardware Systems (Preferred)

• System Troubleshooting: Apply a logical, methodical approach to diagnose issues across Windows PCs, Single Board Computers (SBCs), and Embedded boards.
• Hardware Literacy: Basic knowledge of electronic hardware, electrical circuits, and AC/DC components is a plus.

Professional Skills

• Documentation: Maintain rigorous, highly organized records, test logs, and bug-tracking metrics using Azure DevOps.
• Communication: Partner effectively with cross-functional teams through clear verbal and written communication.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set up of Company's system may be expected.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.