Remote New

Principal Customer Success Manager

Deltek, Inc.
$92005.00-$130000.00
life insurance, vacation time, paid holidays, tuition reimbursement, 401(k)
United States
Oct 12, 2026
As a Principal Customer Success Manager at Deltek, you will manage a portfolio of 30-40 Enterprise SaaS customers, serving as their primary point of contact throughout the customer lifecycle. This is a hybrid role supporting customers across two of Deltek's flagship government contracting solutions - Costpoint, our intelligent ERP for government contracting, aerospace, and defense, and GovWin IQ, our market intelligence platform for finding and winning government contracts. By engaging proactively and consistently, you'll drive customer loyalty, demonstrate ongoing product value, and directly contribute to renewals, expansions, and customer advocacy. This role carries a quota for renewals and expansions with variable compensation eligibility, including President's Club. Key Responsibilities Serve as the single point of contact for a portfolio of SaaS customers, managing the full customer lifecycle from onboarding through renewal Develop trusted advisor relationships with customers, closely aligning with their business goals and strategies Conduct value-based business reviews with customers to demonstrate ROI, communicate best practices, and monitor customer health Partner with the Renewal and Growth specialist to influence renewal outcomes and support a seamless renewal process Uncover expansion and add-on opportunities within your account portfolio to drive incremental growth Raise awareness of product upgrades and Deltek news while handling day-to-day customer inquiries Proactively identify risks to retention and implement strategies to mitigate churn Attend in-person events and customer meetings to deepen relationships and drive engagement Track and report on key customer health metrics using CRM tools to inform engagement priorities 3 - 8 years of Customer Success Management experience, with required experience supporting enterprise software and SaaS customers Experience with CRM platforms such as Salesforce or Gainsight Familiarity with Deltek Costpoint, GovWin IQ, or other government contracting software Background in government contracting, aerospace, or defense industries Demonstrated ability to influence renewal outcomes and identify expansion opportunities Experience with customer health scoring and data-driven account management Preferred experience using AI The U.S. On-Target-Earnings (OTE) for this position is $92,005.00-$130,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement. 20%