Resource & Workflow Transformation Manager

Aquent is partnering with a leading beauty retailer, renowned for its innovative approach to customer experience and digital engagement. As an Aquent talent, you will join a major brand seeking a visionary leader to revolutionize their client experience operations, driving efficiency and clarity across critical functions. This is an unparalleled opportunity to make an immediate and lasting impact, shaping how a major brand manages its resources and delivers exceptional customer journeys.

About the Opportunity

Step into a pivotal role as a Transformation Architect for Client Experience, where you will immediately assess, design, and establish a centralized work intake and capacity management framework. You will be at the forefront of transforming how marketing, SEO, A/B Testing, and web/email/app execution teams operate, eliminating fragmented intake channels and consolidating demand into a single source of truth. Imagine the impact of establishing clear resourcing visibility, balancing strategic initiatives with agile projects, and defining robust trade-off mechanisms. This is your chance to leverage a builder's mindset to introduce lightweight AI and automation, directly influencing operational excellence and strategic decision-making, and leaving a tangible legacy of monumental change.

What You'll Do: Impactful Responsibilities

• Lead the assessment and consolidation of existing intake and delivery workflows across marketing, site execution, and tech initiatives, auditing and eliminating fragmented channels to create unified processes.
• Architect and implement a robust Monday.com solution for centralized work intake, prioritization, and portfolio tracking, including designing functional dashboards and automated routing to capture all incoming requests.
• Develop and implement sophisticated FTE resourcing models and operational frameworks to enable data-driven decisions on capacity, project sizing, sequencing, and trade-offs for both planned and unplanned requests.
• Design and facilitate recurring governance forums with cross-functional stakeholders, establishing clear decision rights, intake SLAs, and prioritization rules to systematically evaluate new requests and ensure strategic alignment.
• Champion the adoption of the new operating model across client experience teams, providing comprehensive documentation, communication, and training to ensure seamless system maintenance and long-term success.
• Pioneer the identification and piloting of lightweight AI and no-code/low-code automation opportunities, such as smart intake agents, to streamline administrative tasks, enhance decision-making, and provide practical recommendations for future implementation.

Must-Have Qualifications

• 7+ years of experience in Resource Management, Design Program Management (DPM), Digital Operations, PMO, or Operating Model Transformation within complex, fast-paced environments.
• 5+ years of hands-on experience implementing work management frameworks, capacity planning models, and cross-functional governance processes.
• Advanced expertise configuring Monday.com, including boards, automation rules, resource workloads, and executive dashboards.
• Working knowledge of Jira, Confluence, and Smartsheet.
• Strong interest and practical understanding of lightweight AI tools, agentic workflows, and human-in-the-loop automations to streamline administrative tasks and decision-making.
• Industry background in retail, e-commerce, or agency environments, with proven experience managing resourcing in fast-moving settings subject to market trends.
• Bachelor's degree in Business, Operations, Technology, or equivalent practical experience.

Nice-to-Have Qualifications

• Change management certification (e.g., PROSCI).

What Makes You Successful

• **Immediate Impact:** You possess the ability to hit the ground running, quickly assessing intake channels and establishing an actionable framework within a 2-to-3-month window.
• **Structured Problem Solving:** You excel at translating complex, messy cross-functional processes into clean, automated work streams.
• **Influence & Governance:** You demonstrate exceptional skill in facilitating trade-off discussions and aligning diverse stakeholders around clear decision-making frameworks.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.