Sr Analyst/Application Services/Technical

The Sr Analyst Application Services/Technical is a high-level individual contributor in the Application Services area of the Information Services (I/S) department. This position leads, modifies, configures, tests, implements, and maintains third-party computer application software and/or designs and develops specialized fit-to-purpose programs utilizing Company standards and practices. The position analyzes business needs, translates needs into requirements, and develops or recommends software solutions with the aim of optimizing operational efficiency. This position also supports business operations by providing guidance, training, and system support while continuously analyzing current business processes against related policies and procedures to promote technology innovations aimed to maximize productivity and standardization across the organization. This position performs work with a high degree of latitude and independently at times and handles the most complex issues and problems using advanced theories, methods, and techniques to complete work. Provides leadership, coaching, and/or mentoring to Analyst I/Application Services and Analyst II/Application Services.

POSITION DIMENSIONS

The incumbent does not have accountability for budgets but may have accountability for direct reports. The incumbent frequently exchanges information with senior management, Information Services support staff, vendors, and consultants.

QUALIFICATIONS

There are clear precedents and practices which the incumbent uses to determine how this job is
performed. Possesses expert technical knowledge of subject matter. Requires four to six years of
relevant work experience and a bachelor's degree in a related field from an accredited university, or
equivalent combination of education and experience sufficient to successfully perform the essential
job responsibilities.

Competencies required: Ability to work as part of a team; Problem management; Problem-solving
skills; Analytical thinking skills; Technical expertise; Debugging skills; Computer skills; Detail
oriented; Ability to meet deadlines; Project management skills; In-depth experience with two or more
programming languages or frameworks.

Industry recognized certification(s) relevant to responsibilities are preferred. Incumbents performing
activities requiring government, regulatory or vendor certification must keep those certifications
current.

ESSENTIAL JOB RESPONSIBILITIES
The Senior Analyst may be expected to perform all or any subset of the following responsibilities:

Support
* Work with project management and/or business area personnel to determine functional needs and identify technical application requirements, including requirements for security, recovery and integration with related applications. Participate and lead others in the analysis and prioritization of system enhancements and upgrades and ensure appropriate coordination and communication
* Consult with business users to understand planned user interaction and external and internal business context; perform research and analysis of product and service alternatives using Southwest Gas (SWG) methodology (cost/benefit, risk, etc.), and provide recommendation(s)
* Lead and/or approve development of functional specs and design the use of application software functions and options
* Confer with system architects, analysts, and others to design systems, and to obtain information on project limitations, capabilities, and performance requirements
* Lead and/or review/approve established software system testing and validation procedures and documentation
* Plan, design, and approve appropriate levels of application or infrastructure testing, including preparation of test plans, scripts, data, and expected results
* Maintain accurate, high-quality, and timely documentation for all steps and activities undertaken in order to resolve client issues/questions
* Diagnose and resolve the most complex issues and problems in a timely manner
* Provide on-call support when assigned

Technical
* Lead the analysis, prioritization, and development of change requests, upgrades, security patches, maintenance actions, and assure appropriate coordination, communication, and approval
* Consult with support groups and business units about software system design, maintenance, and intended system use and business context
* Analyze and/or review functional specs and software requirements to determine feasibility of system design within time and cost constraints
* Prepare and/or review development specifications for application modules, determine estimated effort, and gain approvals when appropriate
* Uses expert methods and techniques to develop, modify, and document software systems, interfaces, and access tools, using data analysis to predict and measure outcomes and consequences of design
* Lead software system installation and upgrades with vendors and other IS teams.
* Use expert methods and techniques to develop SWG custom applications when appropriate and create appropriate technical artifacts to support development and operations support within Software Development Life Cycle (SDLC), including documentation and architecture/logic flow diagrams
* Lead and/or participate in technology recovery and departmental emergency management planning, rehearsals, and execution
* Lead others and/or plan/participate in the configuration, testing, and implementation of assigned application components (package or custom) needed to implement requirements
* Lead others and/or participate in the turnover of tested application or infrastructure items and related documentation for production use
* Communicate and work effectively on project teams and work groups; communicate effectively with support groups and business units, and with supplier and contractor technical personnel

Develop and Utilize I/S Policies and Practices
* Understand and ensure effective use of I/S policies, practices, methodology, standards, and tools
* Continually identify opportunities for improvement in departmental practices and procedures and participate or lead others in developing and implementing them to stay current with the latest technology

Develop I/S Organization and Skills
* Design, conduct, participate, and lead others in delivery of training for I/S personnel
* Be a source of knowledge and expertise in multiple functional and/or technical topics; prepare briefings and research reports as appropriate
* Gain advanced knowledge of the business processes and organization in the areas being supported

Other Responsibilities (applicable to all)
* Perform related duties and responsibilities as assigned
* Regular and predictable attendance is a condition of employment and is an essential function of the job

SALARY DETAILS

Las Vegas: $95,248.00 - $142,871.00

At Southwest Gas, attracting the best talent is key to our strategy and success as a company. We use flexibility to develop competitive compensation offers to ensure we are able to hire the best candidates. The quoted salary range represents the minimum and maximum of the pay range for the position. It is provided as a good faith estimate as to what our ideal candidates are likely to expect, as we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills and other factors that may prove relevant during the interview and selection process.