Dealer Warranty Coordinator

Aquent is partnering with a leading enterprise in the automotive industry, a company renowned for its commitment to innovation and customer satisfaction. This organization plays a crucial role in shaping the future of transportation, driving progress through cutting-edge technology and a dedication to operational excellence. By joining this team, you'll contribute to maintaining seamless operations and ensuring compliance within a critical area of their business, directly impacting their reputation and dealer network.

What You'll Do

• Craft and send clear, professional email communications to dealers regarding verification requests and necessary follow-up actions.
• Utilize established tracking tools to meticulously monitor dealer requests, verification statuses, due dates, and outstanding items.
• Proactively review incoming dealer responses, identifying requests that require additional information or further action.
• Initiate follow-up communications with dealers when responses are incomplete, overdue, or require clarification.
• Maintain comprehensive and up-to-date documentation for every request and verification activity.
• Escalate unresolved dealer issues, recurring concerns, and potential compliance risks to the appropriate Lead.
• Generate routine status updates, providing clear summaries of open requests, completed verifications, overdue items, and issues needing attention.
• Collaborate effectively with internal team members to resolve questions and ensure verification activities progress efficiently.
• Adhere strictly to established procedures, communication standards, and data-handling requirements.
• Contribute to the continuous improvement of request-tracking and dealer follow-up processes.
• Monitor shared mailboxes for incoming requests and questions.

Must-Have Qualifications

• Strong written and verbal communication skills, capable of conveying complex information clearly and professionally.
• Exceptional organizational abilities and a meticulous attention to detail.
• Proven capacity to manage multiple requests, deadlines, and follow-up activities simultaneously.
• Comfortable communicating professionally with external contacts, including dealership personnel.
• Proficiency in using Microsoft Outlook, Excel, and Teams or comparable business tools.
• Ability to work independently, prioritize daily tasks effectively, and escalate issues appropriately.
• Demonstrated ability to maintain accurate records and handle business information with the utmost discretion.

Nice-to-Have Qualifications

• Experience in automotive, dealership operations, customer service, compliance, or a related business process.
• Experience maintaining trackers, preparing status reports, or monitoring service-level deadlines.
• Familiarity with Microsoft SharePoint, PowerApps, Power BI, or similar workflow and reporting tools.
• An Associate degree or equivalent business experience.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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